Kaylee Timpanaro
Winter Haven
Summary
Dynamic Customer Care Representative with proven expertise at Winn Dixie Grocery Store, excelling in problem resolution and customer satisfaction. Skilled in data entry and point-of-sale systems, I effectively trained new staff and enhanced service strategies through insightful feedback. Known for building rapport and maintaining high product knowledge to support customer needs.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Winn Dixie Grocery Store
10.2021 - 09.2025
- Assisted customers with inquiries to enhance service quality and satisfaction.
- Processed transactions efficiently using customer relationship management software.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Documented customer interactions accurately for future reference and follow-up.
- Adapted quickly to new product information to provide accurate guidance to customers.
- Provided feedback on customer trends to improve overall service strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Trained new personnel regarding company operations, policies and services.
- Cashier at front end.
Education
High School Diploma -
Penn Foster Home School
FloridaSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Product knowledge
- Time management
- Multitasking and organization
- Point-of-sale system
- Sales and upselling
Timeline
Customer Care Representative
Winn Dixie Grocery Store
10.2021 - 09.2025
High School Diploma -
Penn Foster Home School
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