Kaylee Travis
Columbus,OH
Summary
Reliable Bartender, Server, and Shift Lead with 8 years in service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Consistently recognized for hard work, attention to detail and positive attitude.
Overview
8
8
years of professional experience
Work History
Bartender Shift Lead
The Woodbury
01.2023 - Current
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared and led food service training programs to teach staff various tasks.
- Streamlined inventory management processes to reduce waste and increase profitability.
Front Desk Agent
Homewood Suites by Hilton
11.2021 - 01.2023
- Stayed current on local attractions and special events to help guests with entertainment options.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated with internal departments to handle wide range of guest needs.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Server Head Trainer
Mitchells Steakhouse
04.2019 - 10.2020
- Brought excellent service everyday with a smile.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Instructed new staff members on food handling procedures and service techniques.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Prepared and led food service training programs to teach staff various tasks.
Server
Outback Steakhouse
01.2018 - 04.2019
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
Bob Evans Restaurant
06.2016 - 01.2018
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Teamwork and Collaboration
- Customer Service
- Liquor, Wine and Food Service
- Specials Promotion and Upselling
- Menu Memorization
- Handling Difficult Customers
- Staff Management
- New Hire Training
- Clear and effective communication
- Continuous Improvement
Timeline
Bartender Shift Lead
The Woodbury
01.2023 - Current
Front Desk Agent
Homewood Suites by Hilton
11.2021 - 01.2023
Server Head Trainer
Mitchells Steakhouse
04.2019 - 10.2020
Server
Outback Steakhouse
01.2018 - 04.2019
Server
Bob Evans Restaurant
06.2016 - 01.2018
Some College (No Degree) -
Columbus State Community College
Similar Profiles
Denise HaganDenise Hagan
Clerk-Security Department at Monroe Woodbury School DistrictClerk-Security Department at Monroe Woodbury School District
McCarlee EubankMcCarlee Eubank
Customer Service Associate at Woodbury Farmers Co-opCustomer Service Associate at Woodbury Farmers Co-op
Liberty GradyLiberty Grady
Behavioral Health Technician at WoodburyBehavioral Health Technician at Woodbury
Concetta DeFuscoConcetta DeFusco
Case Manager / Social Worker at Encompass Health Rehabilitation HospitalCase Manager / Social Worker at Encompass Health Rehabilitation Hospital
Julie BeckJulie Beck
Prep Worker at Little Caesars PizzaPrep Worker at Little Caesars Pizza