Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Tyler

Payne,Ohio

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in teamwork and customer satisfaction. Proven ability to enhance operational performance through attention to detail and effective training. Proficient in pallet jack operations, consistently exceeding expectations while fostering a positive work environment. Committed to delivering exceptional service and optimizing workflows.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Amazon
12.2023 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Assistant Manager

Family Dollar
06.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Lead Sales Associate/Lead Key Holder

Dollar General
12.2022 - 06.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Food Runner

Brinker Internationl, Chili's Grill & Bar
05.2022 - 03.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.

Sales Associate

Kohls Department Store
03.2022 - 06.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

Kohls Department Store
11.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Wayne High School
Fort Wayne, IN
05-2022

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Pallet jack proficiency

Timeline

Fulfillment Associate

Amazon
12.2023 - Current

Assistant Manager

Family Dollar
06.2023 - 03.2024

Lead Sales Associate/Lead Key Holder

Dollar General
12.2022 - 06.2023

Food Runner

Brinker Internationl, Chili's Grill & Bar
05.2022 - 03.2023

Sales Associate

Kohls Department Store
03.2022 - 06.2022

Sales Associate

Kohls Department Store
11.2021 - 02.2022

Wayne High School

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