KAYLEE VANATTA
DALLAS-FORT WORTH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Jesse's Fajitas N' Ritas
Kaufman, TX
04.2025 - Current
- Served an average of 6 tables at a time
- Multitasked to keep service timely and efficient
- Communicated with coworkers and managers
- Used POS System to submit orders and process payments
- Maintained focus on my section at all times to keep awareness of customer needs
- Resolved customer complaints to the best of my ability before bringing the issue to management
Department Manager
Film Alley
Terrell, TX
02.2024 - 03.2025
- Primarily managed a team of 15 people consisting of servers and bartenders
- Delegated tasks to improve efficiency and quality to service
- Handled hiring/onboarding across multiple departments
- Completed cash handling
- Used Yellow Dog weekly to log liquor inventory
- Used Intercard weekly to log arcade inventory
- Handled customer relations
- Trained new hires
- Conducted interviews
- Maintained knowledge of current promotional events and discounts
Dine-In Movie Theatre Server
Film Alley
Terrell, TX
06.2023 - 01.2024
- Provided service/attended to customers in a timely manner
- Recommended food and drinks to customers
- Maintained knowledge of menu items
- Acted as a team player by helping and communicating with servers and food runners as needed
- Positively welcomed customers
- Guided customers to their seats if needed
- Kept clean and professional appearance/mannerisms
Assistant Manager
Texas Wine Trail Cleaning Company
Johnson City, TX
10.2022 - 05.2023
- Responsible for various types of cleaning projects that were completed efficiently
- Multitasked to meet time constraints
- Helped to create work schedules
- Always received positive feedback
- Most work days consisted of 10-12 hour work days including weekends
Assistant Manager
Blue Door Cleaning
Prosper, TX
05.2021 - 08.2022
- Coordinated with the owner to manage a team of ten people to provide superior customer service for clients
- Created schedules
- Advertised and promoted the company by going to local bidding events
- Managed equipment
- Ensured environment met safety protocols
Shift Leader/Ecommerce
Kroger
Prosper, TX
03.2020 - 08.2020
- Trained new associates
- Provided guidance for customers
- Worked with teammates to collect and deliver items to customers for online pickup orders
- Labor intensive (lifting and moving objects 50+ lbs.)
Sales Associate/Shift Leader
Tilly's
San Marcos, TX
08.2019 - 02.2020
- Created weekly schedule
- Managed the store layout and presentation
- Managed and organized incoming shipments
- Mentored new associates
- Strong communication and customer service skills required to ensure customers' safety and satisfaction
Daycare Supervisor
Burn Boot Camp
Frisco, TX
05.2019 - 08.2019
- Provided care and ensured safety for children by always being attentive
- Helped create weekly schedule
- Promoted a positive environment for children
- In charge of opening and closing shifts that heavily focused on meeting health and safety protocol for children
Education
Bachelor of Business Management -
Texas State University McCoy College of Business
San Marcos, TX12.2022
Skills
- Strong leadership, communication, teamwork, and management skill development through 10 years of customer service experience
- Proficient in Microsoft Office Suite
- Team collaboration
- Strong work ethic
- Multitasking
- Communication
- Adaptability
- Organization
- Solution-oriented
- Innovative
- Mindful
Accomplishments
Dean's List
Timeline
Server
Jesse's Fajitas N' Ritas
04.2025 - Current
Department Manager
Film Alley
02.2024 - 03.2025
Dine-In Movie Theatre Server
Film Alley
06.2023 - 01.2024
Assistant Manager
Texas Wine Trail Cleaning Company
10.2022 - 05.2023
Assistant Manager
Blue Door Cleaning
05.2021 - 08.2022
Shift Leader/Ecommerce
Kroger
03.2020 - 08.2020
Sales Associate/Shift Leader
Tilly's
08.2019 - 02.2020
Daycare Supervisor
Burn Boot Camp
05.2019 - 08.2019
Bachelor of Business Management -
Texas State University McCoy College of Business