Summary
Overview
Work History
Education
Skills
Timeline
Server

Kaylee Vickers

Louisville,KY

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Tumbleweed Tex Mex Grill & Margarita Bar
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Theater Team Member

Cinemark Theaters
02.2022 - 11.2024
  • Promoted a positive work environment among fellow staff members through clear communication, teamwork, and mutual respect.
  • Fostered positive relationships with patrons by actively engaging in friendly conversation and answering questions about upcoming events or performances.
  • Consistently arrived punctually for shifts while maintaining a professional appearance in accordance with theater dress code policies.
  • Improved audience satisfaction with effective communication regarding show information, seating arrangements, and special accommodations.
  • Demonstrated excellent attention to detail when monitoring audience behavior during performances, promptly addressing any disturbances or distractions.

Restaurant Hostess

Cracker Barrel Country Store
01.2021 - 02.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

High School Diploma -

North Bullitt High School
Shepherdsville, KY

Skills

  • Strong work ethic
  • Guest engagement
  • Team collaboration
  • Compassion and empathy
  • Compassionate communication
  • Problem-solving

Timeline

Server

Tumbleweed Tex Mex Grill & Margarita Bar
02.2025 - Current

Theater Team Member

Cinemark Theaters
02.2022 - 11.2024

Restaurant Hostess

Cracker Barrel Country Store
01.2021 - 02.2022

High School Diploma -

North Bullitt High School

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Kaylee Vickers