Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Wadsworth

Cedar City

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

SC Broadband
09.2024 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Medical Receptionist

Southern Utah MRI
11.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Oversaw collection procedures, and arrange payment options for patients while maintaining professionalism and customer satisfaction.

Office Manager

X Rock LLC
03.2021 - 10.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Busser

Milts Stage Stop
05.2017 - 03.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Interacted with guests offering high level of customer service.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

Canyon View High School
Cedar City, UT
05.2020

Skills

  • Appointment management
  • Patient Relations
  • Medical Records Management
  • Workflow Optimization
  • Cash Handling
  • Administrative Support
  • Organizational Skills
  • Office Management
  • Customer Service

Timeline

Customer Service Representative

SC Broadband
09.2024 - Current

Medical Receptionist

Southern Utah MRI
11.2021 - Current

Office Manager

X Rock LLC
03.2021 - 10.2021

Busser

Milts Stage Stop
05.2017 - 03.2021

High School Diploma -

Canyon View High School

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