Kaylee Wagner
Wallingford,CT
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Eservices Specialist
Connex Credit Union
06.2023 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Positively engaged with customers and maintained professional appearance as company representative.
- Maintained high customer satisfaction standards to meet or exceed targets.
Financial Needs Specialist
Connex Credit Union
01.2021 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on procedures and protocols.
- Sought out ways to go above and beyond job requirements.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Sought to give members the best experience
Cashier/ Supervisor
Burlington
08.2018 - 05.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers with special services, account updates and promotional options
- Answered questions about store policies and concerns to support positive customer experiences
Cashier
Michaels
06.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
Sales Associate
New To U Consignments
09.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Educated customers on promotions to enhance sales
Education
Bachelors Degree - Psychology
Southern Connecticut State University
New Haven, CT05.2023
Associate Degree - Psychology
Gateway Community College
New Haven, CT05.2021
Skills
- Customer relations
- Expert problem solving
- Documentation management
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Complaint handling
- Paperwork processing
- Appointment scheduling
Timeline
Eservices Specialist
Connex Credit Union
06.2023 - Current
Financial Needs Specialist
Connex Credit Union
01.2021 - 06.2023
Cashier/ Supervisor
Burlington
08.2018 - 05.2021
Cashier
Michaels
06.2018 - 09.2019
Sales Associate
New To U Consignments
09.2017 - 03.2018
Bachelors Degree - Psychology
Southern Connecticut State University
Associate Degree - Psychology
Gateway Community College
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