Kaylee Warner
Hudsonville,MI
Summary
Lead Monitoring Center Dispatcher with extensive experience in managing high-stress situations and collaborating with customers, technicians, and management for effective resolutions. Skilled in accurate data entry, dispatch software utilization, and sensitive information handling. Brings strong problem-solving abilities and a passionate approach to team collaboration and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Monitoring Center Dispatcher
EPS Security
11.2020 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. Being a Lead, I was the first point of contact and have much experience collaborating directly with customers, technicians, adjacent departments, and management to come to peaceful and timely resolutions.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis. This included accurate general customer and Emergency Response information.
- Utilized dispatch software to enter service tickets, customer parts orders, and general information For emergent situations, Maintenance, and Billing/Registration needs.
- Directly handled confidential and time sensitive customer, management, and maintenance information via email and phone communications. Being a lead I had direct access of technical documents from our service team and managed data entry and customer account changes based on this information.
- Dispatched and scheduled regular and urgent service situations between customers and available technicians.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. This included: Managing workflow and shift projects to ensure all tasks were completed effectively while managing regular workflow, managing shift schedules and coverage, and any on-call questions or staff issues as needed.
- Ultimately I have learned how to effectively collaborate, handle multiple tasks, accurately data log, work under pressure, and - most importantly- the value in working towards making coworkers' and customers' day just a little bit better however I can.
Childcare Worker
Wellspring Community Church
09.2016 - 08.2018
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Liaised with parents and guardians to discuss child progress, allowing for effective communication and customer service experience face-to-face.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Education
High School Diploma -
Great Lakes Cyber Academy
Lansing, MI07-2018
Skills
- Extensive Data Entry
- Calm and Compassionate Under Pressure
- Customer Relations
- Dispatching and Fire/Maintenance Safety Procedure
- Schedule Management
- Schedule Coordination
- Service Coordination
- Complex Problem-Solving
- Team Leadership
Certification
- Operator I and Operator II | The Monitoring Association - January 2020, 2022
Timeline
Lead Monitoring Center Dispatcher
EPS Security
11.2020 - 07.2024
Childcare Worker
Wellspring Community Church
09.2016 - 08.2018
High School Diploma -
Great Lakes Cyber Academy
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