Kaylee Washington
Prior CSR/ Assistant Manager
Hainerberg,Wiesbaden
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Language
Work History
Assistant Manager
Check into Cash
5 2013 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained and organized files and data needed
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed financial data, identified trends, and developed strategies to improve the company's performance.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Bank Teller
Southeast Federal Credit Union
01.2010 - 10.2011
- Addressed customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
AA in Health Science -
American Public University
Charles Town, WVBachelor of Science -
American Public University System
Charles Town, WV 05.2024 - Current
Skills
Product and service knowledge
Task Delegation
Team Motivation
Money Handling
Computer Skills
Inventory Management
References
Ashley French
ashleyfrench1588@gmail.com
Frida Anderson
+1 855-889-4328 (Trion, GA location)
Timeline
Bachelor of Science -
American Public University System
05.2024 - Current
Bank Teller
Southeast Federal Credit Union
01.2010 - 10.2011
Assistant Manager
Check into Cash
5 2013 - 12.2014
AA in Health Science -
American Public University
Similar Profiles
Jessica OllerichJessica Ollerich
General Manager at Check Into CashGeneral Manager at Check Into Cash
Christie HendersonChristie Henderson
Customer Service Representative at Check Into CashCustomer Service Representative at Check Into Cash
Penny SlaughterPenny Slaughter
Center Manager at Check Into CashCenter Manager at Check Into Cash