Kaylee Wayland
Omaha,NE
Summary
Customer service oriented individual looking to enhance current knowledge with a company that has advancement opportunities. Work very well with a team, but can also work independently. Detail oriented and self motivated. Excellent communication skills and a lot of experience in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Processor
Signature Performance
12.2019 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
CNA/CMA
Heritage Pointe Assisted Living
09.2018 - 12.2019
- Provide daily care to elderly residents
- Give medications to correct resident at correct time of day.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CNA
QLI
12.2017 - 08.2018
- Provide daily care to individuals with spinal cord and/or brain injuries.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Server
DJs Dugout
06.2017 - 11.2017
- Assist customers with orders with prompt delivery of service.
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Customer Service Representative
EMS, Inc.
11.2016 - 06.2017
- Worked in call center answering over‐night shift calls for clients
- Data Entry orders from client to third part vendor
- Problem Solved customer's issues
- Proficient with internet, Gmail, Microsoft Office
- Completed Customer Service Orientation.
Office Aide
Reagan, Melton, & Delaney
02.2016 - 07.2016
- Data Entry, Filing, Answering incoming calls, Generate outbound calls, Scheduled appointments, Miscellaneous errands for attorneys.
- Organized, stored and retrieved files to enhance daily operations and support customer needs
Sales Representative
Coach
08.2015 - 07.2016
- Assisted customers with purchases and finding right accessory.
Education
General Studies -
Northwest Missouri State University
Maryville, MOGraduated -
Gretna High School
Gretna, NE05.2014
Skills
- Microsoft Office: Intermediate
- Word Processing: Intermediate
- Data Entry: Advanced
- Internet: Advanced
- Telephone Skills: Advanced
- Customer Service: Advanced
- Claims Review
- Time Management
- Professionalism and Ethics
- Professionalism and Ethic
- Quality Assurance
- Attention to Detail
- Medical Terminology Knowledge
Certification
- CNA license, 131639, NE, 01/17/18
- CPR certified, 01/2018
- CMA license, 87466, NE, 04/30/19
Timeline
Claims Processor
Signature Performance
12.2019 - Current
CNA/CMA
Heritage Pointe Assisted Living
09.2018 - 12.2019
CNA
QLI
12.2017 - 08.2018
Server
DJs Dugout
06.2017 - 11.2017
Customer Service Representative
EMS, Inc.
11.2016 - 06.2017
Office Aide
Reagan, Melton, & Delaney
02.2016 - 07.2016
Sales Representative
Coach
08.2015 - 07.2016
General Studies -
Northwest Missouri State University
Graduated -
Gretna High School
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