Kaylee Webb
Tyler,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Lead Patient Access Representative
Christus Trinity Mother Frances Hospital
10.2023 - Current
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Collaborated with interdisciplinary teams to optimize patient care, communication, and resource utilization.
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Strengthened relationships with referring physicians'' offices through proactive communication and effective problem-solving skills.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Patient Access Representative
Christus Trinity Mother Frances Hospital
12.2022 - 10.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Certified Nurse Aide
Bluebonnet Pointe Wellness
09.2022 - 10.2022
- Improved patient comfort by providing compassionate and attentive care.
- Assisted nursing staff with daily tasks for increased efficiency in patient care.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Facilitated patient transfers and repositioning, ensuring safety and comfort.
- Maintained clean and organized living spaces for patients to promote a healthy environment.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Completed thorough documentation of patient information in electronic health records.
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
Receptionist
Cedar Lake Nursing Home
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
Certified Nursing Assistant
Park Highland Nursing And Rehab
05.2020 - 08.2022
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX05.2020
Skills
- Resourcefulness
- Attention to Detail
- Strong Leadership
- Appointment Scheduling
- Process Improvement
- Decision-Making Abilities
- Performance Monitoring
- Effective Problem-Solving
- Patient Advocacy
- Interpersonal Skills
- Team Collaboration
- Professionalism
- Multitasking Abilities
- Empathy and Compassion
- Excellent Communication
- Adaptable to Change
- Conflict Resolution
- Training and Mentoring
- Active Listening
- Medical Terminology Proficiency
- Data Entry Accuracy
- Organizational Skills
- Quality Assurance
- Critical Thinking
- HIPAA Compliance Knowledge
- Problem-Solving
- Training Coordination
- Customer Service
- HIPAA Compliance
- Referral Coordination
- Phone and Email Etiquette
- Relationship Building
- Information Collection
Languages
English
Timeline
Lead Patient Access Representative
Christus Trinity Mother Frances Hospital
10.2023 - Current
Patient Access Representative
Christus Trinity Mother Frances Hospital
12.2022 - 10.2023
Certified Nurse Aide
Bluebonnet Pointe Wellness
09.2022 - 10.2022
Receptionist
Cedar Lake Nursing Home
08.2021 - 08.2022
Certified Nursing Assistant
Park Highland Nursing And Rehab
05.2020 - 08.2022
High School Diploma -
Whitehouse High School