Summary
Overview
Work History
Education
Skills
Clearance
Training
Timeline
Generic

Kaylee Wells

Ohatchee,AL

Summary

Experienced Registrar Clerk with 2 years of experience successfully handling paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.

Overview

6
6
years of professional experience

Work History

Registrar Clerk

AIMC Consulting LLC
06.2022 - Current
  • Assessed and resolved customer service problems and executed solutions.
  • Create classes for both REPP (Radiological Emergency Preparedness) and Non-Resident.
  • Conducted quality checks on finished products, identifying any issues or defects.
  • Provided general administrative support including data entry, document preparation, and mail retrieving.
  • Skilled at working independently and collaboratively in a team environment.


Customer Service Specialist

TGB3 Enterprises LLC
08.2019 - Current
  • As a Customer Service Specialist for TGB3 Enterprises LLC
  • I provide travel coordination support services for passenger (student travelers) arrivals and departures at Atlanta airport
  • This includes duties such as; checking in passengers at Atlanta air terminal to include reviewing travel documents, examination of manifests and related papers to ensure itineraries issued by the contract travel service office correspond with travel authorized, provide passengers information and assist travelers with transportation support services
  • I check arrival and departure flights, assist travelers with arrival/departure delays, confirm hotel "CDP Lodging" reservations, and assign students to proper coach bus for transportation to Anniston lodging and training location
  • I am responsible for verification of traveler documents and identification to ensure REAL ID ACT compliance in accordance with Federal Law, regulations and policies for visitor access to Federal facilities
  • I communicate and provide a friendly and customer focused introduction to students as they arrive, provide travel briefs on location and departure times of coach bus to lodging and the training facility
  • I answer a variety of passenger questions and information related to flight arrivals and departures accurately and answer questions about travel policies and process, as needed
  • I load/unload passenger luggage to and from bus for students
  • I am responsible for the accountability of all passengers arriving and departing that are routed to airport with the destination of the training facility
  • I routinely communicate with student services and travel personnel to account for passengers who are late or have missed flights
  • I provide administrative and clerical support for contractor related to student graduation packets, training calendars, comments reports, data sheets, graduating classes on CTAS, class photos and flight schedules
  • Additionally, I provide general assistants in Training Partners Management (TPM) with student registration.

Customer Service Representative

Beshears Automotive
07.2019 - 08.2019
  • I obtained vehicle photos and descriptions and posted them on the automotive internet sales website
  • I was responsible for key accountability and mileage of each vehicle
  • I performed cash handing duties, printed checks, deposit slips and made all financial deposits for the company.

Customer Service Representative/Cashier

Foodland
07.2018 - 07.2019
  • Picked and stocked merchandise, inventory control, performed cash handling duties with automated system, provided customer service and maintained store cleanliness.

Education

Diploma -

Ohatchee High School
Ohatchee, AL
05.2019

Skills

  • Microsoft Office Suite
  • Microsoft Excel
  • Word Documents
  • Question Mark (Exam Portal)

Clearance

Public Trust

Training

  • NSC Defensive Driving Course 10th Edition / GAS Fleet Drive-thru Course Administrator, 09/2019
  • Unauthorized Discloser of Classified Information DOD and Industry, 09/2019
  • Quick Book
  • Student Transportation Management

Timeline

Registrar Clerk

AIMC Consulting LLC
06.2022 - Current

Customer Service Specialist

TGB3 Enterprises LLC
08.2019 - Current

Customer Service Representative

Beshears Automotive
07.2019 - 08.2019

Customer Service Representative/Cashier

Foodland
07.2018 - 07.2019

Diploma -

Ohatchee High School

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Kaylee Wells