Hi, I’m
Kaylee Witherow
Jarrell,TX
Summary
Dynamic Shift Leader with a proven track record at Grand Living at Georgetown, excelling in team motivation and complaint resolution. Skilled in training and developing staff, enhancing customer satisfaction, and implementing safety protocols. Recognized for boosting team performance and fostering a positive work environment through effective communication and problem-solving strategies.
Overview
3
years of professional experience
Work History
Grand Living at Georgetown
Shift Leader
12.2023 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Pizza Pie Co.
Shift Leader
01.2022 - 11.2023
Job overview
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
Power Homeschool Jarrell, TX
Skills
- Positive attitude
- Team leadership
- Problem Solving
- Flexible schedule
- Team motivation
- Training assistance
- Goal setting and tracking
- Safety processes and procedures
- Complaint resolution
- Professional appearance
- Shift checklists
- Shift leadership
- Multitasking Abilities
Timeline
Shift Leader
Grand Living at Georgetown
12.2023 - Current
Shift Leader
Pizza Pie Co.
01.2022 - 11.2023
Power Homeschool
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