Summary
Overview
Work History
Education
Timeline
Skills
Generic

Kaylee Yon

1112 Cypress Lane ,TX

Summary

Dynamic and detail-oriented professional with experience at Walmart, excelling in stock replenishment and maintaining safety standards. Proven ability to enhance customer satisfaction through effective teamwork and organization. Skilled in pallet jack operation and inventory management, consistently optimizing store readiness and contributing to a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Overnight Stocker

Walmart
10.2021 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Interacted with guests in friendly and knowledgeable way.

To-Go Server

Chili's Restaurant
08.2020 - 10.2021
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
  • Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
  • Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained up-to-date knowledge of health and safety protocols, ensuring compliance and protecting all stakeholders.
  • Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
  • Fostered positive relationship with delivery services, ensuring smooth and timely order hand-offs.
  • Trained new staff on to-go service best practices, raising team's performance standards.
  • Implemented system for double-checking orders before hand-off, drastically reducing errors and customer complaints.
  • Enhanced customer experience by efficiently managing to-go orders and ensuring accuracy in every request.
  • Enhanced to-go packaging process, ensuring orders were both presentable and secure for transport.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.

Cashier

Khols
10.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

Pizza Hut
01.2020 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Dayton High School
Dayton, TX
07.2020

Timeline

Overnight Stocker

Walmart
10.2021 - Current

Cashier

Khols
10.2020 - 01.2021

To-Go Server

Chili's Restaurant
08.2020 - 10.2021

Server

Pizza Hut
01.2020 - 06.2020

Dayton High School

Skills

  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Stock replenishment
  • Maintaining safety
  • Heavy lifting
  • Label reading
  • Order picking
  • Efficient movement
  • Shelf organization
  • Stockroom maintenance
  • Workplace cleanliness
  • Inventory counts
  • Freight handling
  • Pallet building
  • Cardboard management
  • Able to lift number lbs
  • Stocking products
  • Teamwork and collaboration

Similar Profiles

CREATE PROFILE
Kaylee Yon