Kaylee Yost
Maple Lawn Farms
Darlington,MD
4
years of professional experience
Motivated professional with a solid background in food service and park management. Known for strong work ethic, teamwork and cash handling skills, successfully training staff and optimizing guest satisfaction while ensuring safety and cleanliness.
Work History
Park Attendant
4 Years- Managed daily park operations and maintained safety and cleanliness standards.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Trained new staff on park policies and procedures, fostering a knowledgeable team environment.
- Implemented improved visitor flow strategies during peak seasons, optimizing guest experiences.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Provided first aid assistance when necessary, ensuring guest welfare during their visit.
- Watched areas to anticipate problems and intervened to prevent accidents.
- Operated cash registers accurately during busy periods, demonstrating strong attention to detail under pressure.
- Collaborated with maintenance staff to address repair needs quickly, minimizing downtime of attractions and facilities.
Baker
4 Years- Managed daily baking operations ensuring consistent quality and adherence to safety standards.
- Trained and mentored junior bakers in dough preparation and baking techniques.
- Implemented inventory management practices to reduce waste and optimize ingredient usage.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of the bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
Restaurant Waitress
5 Months- Processed customer payments accurately using point-of-sale system.
- Adapted quickly to changing restaurant demands during peak hours.
- Maintained cleanliness and organization of dining area to ensure a pleasant environment.
- Supported team members by sharing workload during busy shifts for efficiency.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate of Completion - Cosmetolgy
High School Diploma
Skills
Cleaning and sanitation
Safety awareness
Grounds maintenance
Guest relations
Cash handling proficiency
Strong work ethic
Teamwork and collaboration
Timeline
Restaurant Waitress
The Promenade Grille
06.2025 - 11.2025Read More
Park Attendant
Maize Quest
09.2022 - CurrentRead More
Baker
Maple Lawn Farms
09.2022 - CurrentRead More
Aveda Institute of Maryland
Certificate of Completion from Cosmetolgy
Read More
North Harford High School
High School Diploma
Read More