Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Johnson

Bronx,NY

Overview

18
18
years of professional experience

Work History

Chief Operating Officer

Roa Marketing LLC
04.2021 - Current
  • Created and designed Roa Marketing’s website, logo, business card, email, flyers, and company videos
  • Oversaw Roa Marketing’s email, website, social media, and billing expenses
  • Provide services to Roa Marketing’s clients, such as: advertising, marketing, designing logos, create and maintain website, social media platforms, and flyers
  • Keep records and receipts of any business payment transactions
  • Negotiated contracts and agreements to secure favorable terms and maximize profits

Office Manager

Connect the Dots OT PLLC
08.2022 - 03.2023
  • Handling correspondence via email and phone
  • Seeking new clients and schools through DOE systems
  • Scheduling and managing therapist and clients schedule
  • Communicating with school coordinators to set up services
  • Managing contracts for occupational therapy through the DOE
  • Onboard new occupational therapists to clinic
  • Billing, QuickBooks, writing checks, ar/ap and executed 1099 forms
  • Receiving and sorting mail daily
  • Running errands to post office and bank
  • Updating and maintaining company’s data on Google workshop
  • Inventory, billing, and vendor management
  • Responsible for inventory stock, handled all billing for company, and communicated with vendors (i.e. Con Ed, Insurance, etc.)
  • Implemented new procedures, office systems, and organized clinic to become more effective
  • Daily cleaning and disinfecting of clinic
  • Created flyers through Canva
  • Created SOP (standard operating procedure) manual for the company
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Office Manager

World Ice Arena
01.2022 - 07.2022
  • Created, maintained and updated filing systems for paper and electronic documents (i.e. employees, vendors and clients)
  • Making sure all employees are first aid certified
  • Booking, scheduling, and creating contracts
  • Overseeing all office IT functions and coordinating with outside IT support, including scheduling repairs and maintenance of phone system, computers, and other office equipment
  • Assuming additional responsibilities and perform special projects as needed or directed
  • Administrative support to all internal departments
  • Facility calendar management for all programs, departments, and events
  • Implementing and maintaining procedures/office administrative systems
  • Manage transactions with customers; collect payments, issued receipts, refunds, and tickets
  • Supply ordering for all departments, office, and first aid
  • Reported to District Manager on facility operations and sent incident and weekly reports
  • Maintained and updated payroll bi-weekly and sent to accountants
  • Created weekly employee schedules, monitored call-outs and ensured that all shifts were covered
  • Ensured building decorations, bulletin boards, and take home flyers were updated regularly
  • Answering emails in a timely manner, ensuring phones and voicemails were answered, and creating monthly newsletters and sending out via email to members
  • Maintained, updated, and created additional pages for company website

Skating Academy Director

Lasker Ice Skating Rink
08.2017 - 03.2021
  • Created new programs to escalate department; Exceeded company revenue goals
  • Developed and implemented policies, guidelines & cost prices to improve operational quality and team efficiency
  • Scheduled clients with coaches, process payment transaction & email clients schedule continually
  • Communicating schedule changes to clients and employees via email, telephone, and social media
  • Answered telephone, voicemails, and emails in a timely manner
  • Input data into company software, MaxGalaxy
  • Organized and maintained clients, office, and employee files
  • Purchased and organized inventory
  • Developed day camps; scheduled & coordinate safe group activities; prepared and purchased supplies
  • Monitored budget and utilized operational resources
  • Recruited, hired, and trained employees on proper protocols and customer service standards
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Managed purchasing, sales, marketing and customer account operations efficiently

Skate Guard/Cashier/Hostess/ Skate School Assistant Director

Lasker Ice Skating Rink
10.2005 - 03.2017
  • Supervised, monitored customers; solved disputes on ice, enforced safety rules & regulations
  • Utilized POS system to handle customer cash and credit card transactions
  • Set up, set down & hosted children's birthday party & private events
  • Assisted Skating School Director in daily running of office
  • Updated physical records and digital files in company software MaxSolutions, to maintain current, accurate, and compliant documentation
  • Scheduled clients lessons and collected payment
  • Handled customer inquiries and suggestions courteously and professionally

Education

REGENTS DIPLOMA -

New Design High School
New York, NY
JUNE 2009

Skills

  • Supervision, Vendor Management, Administrative skills, Payroll, Scheduling, Progressive Discipline, Cash Handling
  • Deposits, Customer Service
  • MS (Word, Excel, Outlook), Google Suite (Slide, Calendar, Sheets, Doc), Standard
  • Operating Procedures, Conflict Mediation, Basic Software Maintenance, Employee Education & Training, Office
  • Management, Supply Ordering, Emails, CPR/First Aid/AED Certified, Website Management, QuickBooks, Data Entry

Timeline

Office Manager

Connect the Dots OT PLLC
08.2022 - 03.2023

Office Manager

World Ice Arena
01.2022 - 07.2022

Chief Operating Officer

Roa Marketing LLC
04.2021 - Current

Skating Academy Director

Lasker Ice Skating Rink
08.2017 - 03.2021

Skate Guard/Cashier/Hostess/ Skate School Assistant Director

Lasker Ice Skating Rink
10.2005 - 03.2017

REGENTS DIPLOMA -

New Design High School

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Kaylee Johnson