Kaylee Worden
Smethport,PA
Summary
Detail-oriented Manufacturing Supervisor, knowledgeable and dedicated professional with extensive experience in Manufacturing, Scheduling, Sales, Finance, Customer Service, and Shipping. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manufacturing Supervisor
W.R. Case & Sons Cutlery Co.
09.2023 - Current
- Distributed and reviewed crewing guides daily for departments.
- Plan, coordinate, and execute the daily departmental duties.
- Establish priority of specific customer orders.
- Set up schedules to ensure proper workflow throughout departments.
- Confer with department to determine progression of work.
- Work with Microsoft Dynamics D365 to closely monitor work orders.
- Work closely with Quality Control to improve production efficiency and quality of product.
SAS Scheduler
Zippo Manufacturing Company
02.2023 - Current
- Schedule sales orders for the packaging department.
- Prioritize the packaging departments production orders and sales orders.
- Coordinate production orders for the picking function.
- Review BOM, BOO, and sales orders for errors.
- Identify concerns with inventory discrepancies, incorrect production orders, sales order entry errors, credit hold, etc.
Quality Control Inspector
Zippo Manufacturing Company
03.2021 - 02.2023
- Monitor performance of several processes. Use Infinity SPC software to generate reports detailing quality of product and defect rates.
- Ensure documents and materials are up to date with ISO 9001:2015 requirements.
- Utilize Microsoft Dynamics AX to monitor or release incoming or outgoing quality orders and production orders.
- Perform test requests required by engineering and give feedback on results.
- Conduct inspections, tests and measurements to verify adherence to desired specifications according to technical drawings.
- Perform daily inspection rounds throughout the facility to check on equipment and product.
- Communicate with team members about quality issues.
Credit Service Representative
Zippo Manufacturing Company
08.2019 - 02.2021
- Responsible for reading industry and trade group correspondence listing common delinquent accounts and industry solutions.
- Monitors orders on credit hold.
- Contacts delinquent accounts for payment and to negotiate with customers on payment schedules when they are unable to pay immediately.
- Contacts customers with alternative payment terms when we are unable to extend open account terms.
- Responsible for working with our customer’s accounts payable departments in mitigation of and in resolving unauthorized deductions.
- Advises accounts receivables when to write off accounts to bad debts after approval by the Credit Manager, and how to apply payments received.
- Reviews credit information on new customers.
- Sets credit limits on new customer accounts.
- Reviews and updates credit limits on existing accounts.
- Performs and reviews financial ratio analysis on certain customer accounts as a tool to assist with assigning credit limits.
- Process credit card payments.
- Utilize software packages to evaluate credit limits and to monitor accounts.
- Utilize Microsoft Word credit related correspondence and Microsoft Excel for analysis and review.
- Participates in District Managers evaluations by providing requested input to the National Accounts Manager.
Vendor Review Specialist
Zippo Manufacturing Company
02.2016 - 08.2019
- Review and distribute vendor guides to internal departments for review.
- Including item and vendor account set up.
- Coordinate vendor guide processes.
- Monitor vendor guides and current contractual agreements for updates.
- Update share point.
- Process sales orders/ check Websites and e-mails for sales orders.
- Configure new part numbers for stock and custom pieces/ create labels for certain custom lighters.
- Communicate to all parties via mail, phone, email and fax.
- Work with various departments on projects for new custom lighters, customer projects and customer specific items for orders.
- Cross reference part numbers and ship to locations in EDI.
- Deliver order acknowledgements to customers.
- Track obsolete or out of stock parts to be removed from orders.
- Recognize the difference between part number extensions.
Sales Associate
Walker Business & Staffing Services Inc, Zippo Manufacturing
08.2015 - 01.2016
- Assist sales managers in handling sales functions in various territories, as well as act as universal back up to domestic, national, and international sales associates.
- Act as liaison between sales managers, district sales representatives and all customers for domestic, national, and international accounts.
- Communicate to all parties via mail, phone, email and fax.
- Work with various departments on projects for new custom lighters, customer projects and customer specific items for orders.
- Work extensively with Microsoft Office, Outlook, and AX Dynamics to process customer orders.
Custodial Staff
Zippo Manufacturing Company
01.2015 - 08.2015
- Familiarized myself with Zippo Barbour Street in order to clean offices in a timely manner.
- Cleaned all areas of Zippo Barbour Street such as offices, bathrooms, etcetera.
Packaging Associate
Zippo Manufacturing Company
07.2014 - 01.2015
- Thoroughly inspected product to ensure it surpassed company standards set in place by Zippo Manufacturing.
- Cleaned and properly packaged product to fit configured part specifications domestically as well as internationally.
Education
Associates Degree - Business Administration
Jamestown Community College
Olean, NY2013
Skills
- Microsoft Dynamics 365
- Microsoft Dynamics AX
- Microsoft Office
- Account management
- Order fulfillment
- Complaint resolution
- Sales expertise
- Credit card processing
- Service standard compliance
- Shipping procedures understanding
- Report preparation
- Strategic sales knowledge
- Record keeping strengths
Timeline
Manufacturing Supervisor
W.R. Case & Sons Cutlery Co.
09.2023 - Current
SAS Scheduler
Zippo Manufacturing Company
02.2023 - Current
Quality Control Inspector
Zippo Manufacturing Company
03.2021 - 02.2023
Credit Service Representative
Zippo Manufacturing Company
08.2019 - 02.2021
Vendor Review Specialist
Zippo Manufacturing Company
02.2016 - 08.2019
Sales Associate
Walker Business & Staffing Services Inc, Zippo Manufacturing
08.2015 - 01.2016
Custodial Staff
Zippo Manufacturing Company
01.2015 - 08.2015
Packaging Associate
Zippo Manufacturing Company
07.2014 - 01.2015
Associates Degree - Business Administration
Jamestown Community College
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