Kaylee Lamb
Eastampton,NJ
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
06.2024 - Current
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and speed during peak hours.
- Maintained cleanliness and organization of service areas, contributing to a positive shopping environment.
- Collaborated with team members to ensure smooth operations during busy shifts, enhancing overall service quality.
- Trained new associates on customer service protocols and operational procedures, fostering teamwork and consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Receptionist
Car N Drive
03.2024 - 08.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for customers.
- Coordinated communication between departments to enhance service delivery and customer satisfaction.
- Maintained accurate scheduling of appointments, optimizing daily workflow and resource allocation.
- Handled customer inquiries and resolved issues promptly, improving client relations and retention.
Visual Merchandiser
Cracker Barrel Old Country Store
06.2022 - 02.2023
- Designed engaging visual displays to enhance customer experience and promote seasonal merchandise.
- Collaborated with management to implement merchandising strategies aligned with brand standards.
- Conducted regular assessments of merchandise presentation for consistency and appealing aesthetics.
- Trained team members on visual merchandising techniques to improve store presentation quality.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments.
- Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
Server
IHOP
09.2021 - 12.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Phlebotomy Certification -
BCIT Adult Program
Medford, NJ04-2024
High School Diploma -
Rancocas Valley Regional Highschool
Mount Holly, NJ06-2022
Skills
- Customer service
- Customer complaint resolution
- Hospitality and accommodation
- Merchandise upselling
- Retail marketing
- Teamwork and collaboration
- Computer skills
- Data entry
- Calm under pressure
- Multitasking
- Understanding customer needs
- Conflict mediation
- Remote office availability
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Creative Writing
- Personal Development and Self-Improvement
- Regularly practice mindfulness and meditation for overall wellness
- Youth Development Programs
- Volunteer Work
- Healthcare Work
Timeline
Customer Service Associate
Wawa
06.2024 - Current
Receptionist
Car N Drive
03.2024 - 08.2024
Visual Merchandiser
Cracker Barrel Old Country Store
06.2022 - 02.2023
Server
IHOP
09.2021 - 12.2021
Phlebotomy Certification -
BCIT Adult Program
High School Diploma -
Rancocas Valley Regional Highschool