Kaylee Moorman

• Spearheaded operational improvements that increased overall company efficiency by streamlining processes and implementing innovative managerial strategies.

• Led a diverse team, fostering a positive work environment that resulted in high employee satisfaction and retention

• Demonstrated adaptability in managing diverse tasks and shifting priorities.

• Developed and implemented comprehensive training programs to enhance employee skills, ensure compliance, and improve productivity.

• Utilized analytical skills to assess and improve processes.

• Maintained thorough documentation of all job functions.

• Mentored and coached team members, driving year-over-year business growth through strategic planning and leadership

• Facilitated clear communication between departments, enhancing teamwork

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Implemented policies and procedures to improve club operations and standards.
• Recruited, hired, and trained to develop high-performing staff.
• Increased staff performance and engagement via motivational leadership.
• Handled problematic members to assist lower-level employees and maintain excellent customer service.
• Interacted well with members to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Conducted regular evaluations of staff to drive quality service and customer satisfaction.
• Maintained consistent accountability for direct reports by training and coaching.

• Monitored staff training, scheduling and shift changes.
• Interacted with customer service team to deliver consistent, exceptional service to all guests.
• Resolved complaints regarding quality of food and speed of service.
• Trained new staff on correct procedures and performance strategies.
• Earned recognition for providing excellent customer service.
• Successfully worked with my team to exceed goals for a multi-million dollar corporation
• Created action plans to ensure customer satisfaction
• Reviewed upcoming events and planned for expected challenges.
• Maintained high employee satisfaction and performance with hands-on and collaborative style.

• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.