Kayleen Aquino
Fontana,CA
Summary
Detail-oriented and results-driven professional with experience in customer service, appointment coordination, and data management. Skilled in analyzing data, optimizing processes, and delivering excellent client support. Proven ability to manage high call volumes, track and organize data, and improve operational efficiency. Adept at adapting to new technologies and systems to meet organizational goals.
Overview
4
4
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Fontana, CA
03.2023 - Current
- Provided prompt and professional customer service via phone and in-person interactions.
- Scheduled appointments, ensuring accuracy and efficiency.
- Directed visitors and provided information about the organization's services and locations.
Service Coordinator
Kann Enterprises
Rancho Cucamonga, CA
11.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Recruiter Coordinator
Priority Workforce
Ontario, CA
08.2022 - 11.2023
- Streamlined recruitment processes and improved candidate communication.
- Conducted interviews, negotiated offers, and trained junior recruiters.
- Enhanced hiring speed by leveraging job boards and networking.
Payroll Coordinator
MDRN Staffing
Ontario, CA
01.2021 - 01.2023
- Implemented efficient payroll processes, reducing errors.
- Audited timecards and ensured accurate payroll disbursements.
- Managed tax and benefit deductions, ensuring timely payments.
Education
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Summit High School
Fontana, CA05.2019
Skills
- Call Center Operations
- Service Evaluation & Monitoring
- Data Entry & Appointment Scheduling
- Task Prioritization
- Client Advocacy & Communication
- Team Coordination & Management
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Kann Enterprises
11.2023 - 02.2024
Appointment Clerk
Kaiser Permanente
03.2023 - Current
Recruiter Coordinator
Priority Workforce
08.2022 - 11.2023
Payroll Coordinator
MDRN Staffing
01.2021 - 01.2023
Chaffey College
High School Diploma -
Summit High School