LIHEAP Director
South Central Community Action Partnership
11.2003 - Current
- Developed high-performing teams by providing mentorship, guidance, and support.
- Secured key partnerships with utility vendors to make the program go smoother and more efficiently.
- Worked closely with the Chief Finance Officer on program budgets.
- Evaluated employee performance objectively using the self evaluation process, leading to fair compensation adjustments for staff members.
- Maintained good relationships with state employees regarding the program.
- Strengthened internal controls by reviewing existing policies and procedures with senior staff, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations for the LIHEAP Program in two office locations.