Kayleen Bracco
Plainville
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ridge Home Care
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems .
- Built and maintained excellent client and caregiver relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interviewing, hiring and onboarding of all new hires.
- Scheduling
- Maintain HIPAA compliance
Stay At Home Parent
-
04.2023 - 08.2024
Administrative Assistant - Fire Chief
City of Bristol
11.2021 - 04.2023
- Entering order requisitions, accounts payable processing, receiving purchase orders, logging and tracking internal audits and grievances, as well as filing employees personnel paperwork.
- Assisting in scheduling travel arrangements, processing procurement forms, direct payments, mileage and tuition reimbursement.
- Processing purchase order budget adjustments and any changes.
- Responsible for gathering vendor information and obtaining corresponding documents.
- Preparing the monthly Board of Fire Commissioners agenda and meeting materials
- Preparing the department's budget.
- Processing payroll for over 90 employees.
- Experience with Nexgen, Munis, Kronos, and Microsoft office products.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
Administrative Secretary/Records Clerk, Police Department
City of Bristol
04.2018 - 11.2021
- Handling and preparing criminal paperwork for court, data entry, compiling data and submitting monthly crime data reports.
- Completing all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Entering order requisitions, receiving on purchase orders, logging and tracking internal audits and grievances, as well as filing employee personal paperwork.
- Assisting in scheduling travel arrangements, procurement forms, mileage and tuition reimbursement.
- Assisting the Administrative Assistant in preparing the monthly Police Board agenda.
- Completing local background checks and processing record requests.
- Managing inventory and ordering office supplies.
- Checked daily incoming paperwork and documents and made copies before filing.
- Worked closely with the Administrative Assistant to maintain optimum levels of communication to effectively and efficiently complete projects.
- Some experience in processing payroll for over 130 employees.
- Experience with Nexgen, Munis, and Microsoft office products.
Customer Service Representative
Connecticut Shotgun Manufacturing Company
09.2015 - 04.2018
- Assisting customers over the phone, via email, and in person.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managing a 6 line phone system with medium call volume(with some assistance).
- Processing orders and creating invoices.
- Receiving and applying payments and credits to customer accounts.
- Managing NET 30 customer accounts.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Data entry.
- General clerical duties such as filing, copying, scanning, and faxing.
Sales Associate
Sprint by Nexgen Wireless
02.2015 - 09.2015
- Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Engaged with customers to effectively build rapport and lasting relationships.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Submitting credit applications for new accounts.
- General clerical duties such as filing, copying, scanning, and faxing.
Retail Sales Associate
Charming Charlies
11.2014 - 03.2015
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Displayed merchandise by arranging in an appealing and orderly way to boost sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Operating a cash register.
Cashier
Dunkin Donuts
01.2013 - 08.2014
- Welcomed customers and helped determine their needs.
- Operating a cash register for cash and credit card transactions with accuracy.
- Counted cash in the register drawer at the beginning and end of shift.
- Worked flexible schedule to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate of Science - Business Administration
Tunxis Community College
Farmington, CT05.2021
High School Diploma - undefined
Plainville High School
Plainville, CT06.2014
Certification
- COLLECT Certified(Connecticut On-line Law Enforcement Communications Teleprocessing)
- Experienced in NIBRS (National Incident-Based Reporting System)
Timeline
Administrative Assistant
Ridge Home Care
08.2024 - Current
Stay At Home Parent
-
04.2023 - 08.2024
Administrative Assistant - Fire Chief
City of Bristol
11.2021 - 04.2023
Administrative Secretary/Records Clerk, Police Department
City of Bristol
04.2018 - 11.2021
Customer Service Representative
Connecticut Shotgun Manufacturing Company
09.2015 - 04.2018
Sales Associate
Sprint by Nexgen Wireless
02.2015 - 09.2015
Retail Sales Associate
Charming Charlies
11.2014 - 03.2015
Cashier
Dunkin Donuts
01.2013 - 08.2014
High School Diploma - undefined
Plainville High School
Associate of Science - Business Administration
Tunxis Community College