Kayleen DeMello-Rice
Hastings,NE
Summary
Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Home Instead
08.2023 - Current
- Assisted clients with daily living activities to enhance overall quality of life.
- Monitored client health status and reported changes to healthcare professionals.
- Provided companionship and emotional support to promote mental well-being.
- Developed personalized care plans in collaboration with family members and healthcare teams.
- Trained new staff on best practices for client care and safety protocols.
- Implemented effective communication strategies to ensure client satisfaction and engagement.
Pharmacy Technician
Guardian
10.2024 - 08.2025
- Trained and mentored junior technicians on medication dispensing procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency in medication preparation areas.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
Shift Supervisor
Russ's Market
08.2023 - 10.2024
- Supervised daily operations to ensure compliance with company policies and service standards.
- Trained and mentored team members to enhance performance and improve customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing workflow efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Resolved customer inquiries and complaints professionally, fostering positive relationships and loyalty.
Medical Scheduler/Pharmacy Technician
Soldotna Professional Pharmacy
02.2022 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Worked well while maintaining a professional manner during fast-paced times in both the pharmacy and scheduling patients.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage details.
- Managed electronic health records, maintaining data integrity and compliance with regulations.
Personal Caregiver
Consumer Care Network
12.2013 - 01.2021
- Maintained patient confidentiality when handling records and sensitive data
- Complied with state regulations to maintain safe, clean environment
- Provided excellent care to clients
- Demonstrated excellent communication skills when interacting with both clients and colleagues alike
- Promoted independence for clients
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZGED -
University of Iowa
Calmar, IA, US04.2008
Graduate Certificate - Pharmacy
UNMC School of Pharmacy
Omaha, NE06-2025
Certificate - Producers Property And Casualty Insurance
Kaplan University
Davenport, IA10-2025
Skills
- Calm and Professional Under Pressure
- Microsoft Office
- Answering Phones
- Working in fast paced environment
- Organization
- Client care
- HIPAA compliance
- Customer service
- Insurance verification
- Patient records management
- Problem resolution
- Team leadership
Certification
Pharmacy Technician
Producers Property and Casualty
Timeline
Pharmacy Technician
Guardian
10.2024 - 08.2025
Personal Care Assistant
Home Instead
08.2023 - Current
Shift Supervisor
Russ's Market
08.2023 - 10.2024
Medical Scheduler/Pharmacy Technician
Soldotna Professional Pharmacy
02.2022 - 06.2023
Personal Caregiver
Consumer Care Network
12.2013 - 01.2021
GED -
University of Iowa
Bachelor of Science - Business
University of Phoenix
Graduate Certificate - Pharmacy
UNMC School of Pharmacy
Certificate - Producers Property And Casualty Insurance
Kaplan University