Kayleen English
Eagle Mountain,Utah
Summary
Dedicated professional with demonstrated strengths in sales management, customer service, time management and trend tracking. Highly proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Seeking opportunity to expand skills and contribute to company success. Hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Advisor
New York Life Insurance Co
Sandy, UT
07.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Client Relationship Manager
Afterburner, Inc
Eagle Mountain, UT
03.2024 - Current
- Cold call perspective clients
- Build sequences around different personas and companies
- Build relationships with current and new clients
- Research qualified companies and personas
- Attend events/trade shows to further grow sales and overall company knowledge
- Book meetings with C-Level executives to discuss deals ranging from $25k and up
Sales Development Representative
Ringba
Eagle Mountain, UT
02.2023 - 02.2024
- Cold call prospects
- Determine the right people/companies to contact
- Have knowledge in the pay per call industry and technology
- Work closely with people in home services, financial, healthcare and legal industries
- Manage a full day of prospecting and completing sequences to book meetings with qualified professionals
- Attended trade show and booked 20 meetings with qualified leads
- Lead a team to success and built SDR team with manager from ground up
Move Coordinator
Unigroup Logistics
Eagle Mountain, UT
05.2020 - 02.2023
- Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills
- Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions
- Oversaw task completion and evaluated quality throughout workflow process
Barista Trainer/Barista
Starbucks
Las Vegas, NV
11.2016 - 02.2020
- Accelerated employee development with multifaceted training, mentoring, and coaching approach
- Retained knowledge of menu items to assist customers with beverage selections
- Identified and reported on supply needs for new inventory orders
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
Service Advisor
Findlay N. Volkswagen
Las Vegas, NV
12.2015 - 05.2017
- Met service targets consistently by overseeing specific orders and overall flow of work into service department
- Developed long-term relationships with customers to promote continued business
- Satisfied customers with expert support before, during and after service appointments
- Prepared service appointment work orders based on customer information and initial assessments
Server and Hostess
Umami Burger
Los Angeles, CA
01.2014 - 01.2015
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Operated POS terminals to input orders, split bills and calculate totals
- Demonstrated hospitality and customer service while greeting tables
Catering Manager
Corner Bakery Cafe
Chino Hills, CA
06.2013 - 01.2014
- Kept adequate stock of food items, utensils and beverages for catering needs
- Cleaned and sanitized equipment, utensils and work areas to maintain health and safety standards
- Worked with food service team members to handle every customer need and build brand loyalty
Education
High School -
Patriot High School
Riverside, CAMt. San Antonio
Walnut, CASkills
- Customer service
- Microsoft word
- Time management
- Leadership
- Client Relations
- Cold Calling
- Analytical thinking
- Task delegation
- Sales
- Microsoft excel
Certification
Life and Health license in Utah, California, Nevada and Tennessee
Timeline
Financial Advisor
New York Life Insurance Co
07.2024 - Current
Client Relationship Manager
Afterburner, Inc
03.2024 - Current
Sales Development Representative
Ringba
02.2023 - 02.2024
Move Coordinator
Unigroup Logistics
05.2020 - 02.2023
Barista Trainer/Barista
Starbucks
11.2016 - 02.2020
Service Advisor
Findlay N. Volkswagen
12.2015 - 05.2017
Server and Hostess
Umami Burger
01.2014 - 01.2015
Catering Manager
Corner Bakery Cafe
06.2013 - 01.2014
High School -
Patriot High School
Mt. San Antonio