Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
SalesAssociate

Kayleen Monroe

Glen Park,NY

Summary

Self-motivated worker brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients, working with customers, and working in a group.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Agape Shoppe
Watertown, NY
06.2019 - Current
  • Accurately processed customer transactions and maintained cash drawer
  • Assisted with maintaining merchandise stock
  • Assisted in building creative displays
  • Assisted in purchasing merchandise
  • Provided exceptional customer service

Work Study Student

Neil Hellman Library
Albany, NY
09.2019 - 05.2022
  • Worked in the Inner Library Loan department
  • Scanned library documents and sent them out to the borrowers
  • Mailed out books that are being borrowed
  • Handled books being borrowed from other libraries

Intern

15 Love
Albany, NY
02.2021 - 04.2021
  • Worked off of an existing literacy program to improve it
  • Created a survey for families to fill out for the literacy program
  • Created bags of books for families participating in the literacy program
  • Collected ideas for the after-school program
  • Assisted in the activities in the after-school program as an aid

Intern Jr Case Coordinator

Rehabilitation Support Services
ALbany, NY
08.2021 - 04.2022
  • Counted and distributed medication
  • Had in person and telehealth meetings with clients in the apartment program to work towards their personal goals
  • Assisted individuals who resided in the apartment program to gain access to needed health, behavioral health, social, educational, and other services and supports that they may need.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Documented each patients' activity in program-specific databases.

Education

High School Diploma -

General Brown Junior Senior Highschool
Dexter, NY
06.2019

Bachelor of Science - Social Work, Social Justice

The College of Saint Rose
Albany, NY
08.2022

Skills

  • Active Learning
  • Dispute Mediation
  • Customer Service
  • Customer Needs Assessment
  • Verbal and Written Communication
  • Time Management
  • Confidential Records Management
  • Case Coordination
  • Case Planning and Management
  • Client Satisfaction
  • Teamwork and Collaboration
  • Planning and Organizational

Volunteer Experience

The Agape Shoppe 2014- Present

  • Handled donations in the thrift store
  • Handled transactions at cash register

Reach Out Saint Rose 2019

  • Gardened at a community garden

Reach Out Saint Rose 2021

  • Gardened at a school garden

Refugee and Immigrant Support Services of Emmaus (RISSE) 2019 - 2020

  • Worked in the after-school program as an aid

References

  • Cassandra Edmondson (315) 778-7470
  • Trisha Sicluna (518) 462-1094 extension 237

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Kayleen Monroe