Kayleen Pettingill-Salas
Summary
Experienced Administrative Assistant skilled in providing exceptional customer service in fast-paced environments. Strong decision-making skills and ability to multitask effectively. Committed to achieving excellence independently and as a team player.
Overview
8
8
years of professional experience
Work History
Receptionist/Medical Records Custodian
Oregon Spine Care, LLC
12.2023 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Acted as first point of contact and set appointments for prospective clients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Supported medical staff by providing organized and accurate medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Customer Service Representative
Dovelewis
10.2022 - 12.2023
- Ability in working with a wide variety of clients in highly charged and emotional situations.
- Knowledge of and comfortable using MS Word, Excel, Slack, Zoom.
- Close attention to detail, with a high level accuracy.
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
- Collaborated across departments to resolve client related issues.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Client Service Representative
VCA West Coast Emergency and Specialty Animal Hospital
01.2019 - 01.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Scheduled and confirmed appointments for Specialty departments; advised client of visit expectations.
- Managed medical records, charts, reports and correspondence, EMR'd files digitally per hospital policy.
- Presented treatment plans and breakdown of cost association then processed payments.
- Assisted in medical translation for Spanish speakers.
Lead File Clerk
Law Offices of Gene J. Goldsman
01.2017 - 01.2019
- Trained new recruits and adhered to company policy and procedures.
- Answered a multi-line phone system and directed calls or messages to the appropriate department.
- Followed the company filing system and organized records, such as letters, legal documents, case files, correspondence, invoices, and memoranda.
- Located and retrieved requested files, as well as prepared legal documents indices, file folders, and client portfolios.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Western High School
Anaheim, Ca01.2016
Skills
- Proficient in English and Spanish
- Adept at using Google Docs
- Skilled in Microsoft Office applications
- Proficient in Excel
- Key management
- Data management for electronic records
- Experience in high-pressure environments
- Insurance eligibility verification
- Meticulous attention to detail
- Strong organizational abilities
- Driven and independent worker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Medical Records Custodian
Oregon Spine Care, LLC
12.2023 - Current
Customer Service Representative
Dovelewis
10.2022 - 12.2023
Client Service Representative
VCA West Coast Emergency and Specialty Animal Hospital
01.2019 - 01.2020
Lead File Clerk
Law Offices of Gene J. Goldsman
01.2017 - 01.2019
High School Diploma -
Western High School
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