Summary
Overview
Work History
Education
Skills
Timeline
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Kayleen Tekko

Dearborn Heights,MI

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Front Desk Agent/Night Auditor

Woodspring Suites
Dearborn, MI
10.2023 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Managed cash drawer responsibly throughout shift.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.

Life Insurance Broker

Orbix
Southfield, MI
09.2023 - 12.2023
  • Developed and implemented client-focused strategies to maximize sales growth.
  • Analyzed customer needs and recommended life insurance policies accordingly.
  • Exceeded company sales goals for new policies.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Front Desk Manager

Comfort Inn by Choice Hotels
Romulus, MI
03.2022 - 10.2023
  • Greeted guests upon arrival and checked them in to their rooms.
  • Managed reservations
  • Organized daily room assignments
  • Assisted with training new staff members on front desk procedures and policies.
  • Balancing accounts/reservations, handling refunds and resolving any discrepancies that arose.
  • Ensured the front desk area was clean and presentable at all times.
  • Supervised a team of 3 front desk agents ensuring tasks were completed.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.

Sales Manager

Friendly Auto Sales
Detroit, MI
10.2019 - 02.2021
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Ensured customer follow up by scheduling service appointments and providing contact information for further assistance.
  • Handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange.
  • Responded to inquiries from potential customers via email and telephone.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Crestwood High School
Dearborn Heights, MI
06.2016

Skills

  • Guest Services
  • Team Training and Development
  • Business Management
  • Front Desk Management
  • Leadership
  • Operations
  • Multitasking
  • Insurance Policy Sales
  • Data Entry

Timeline

Front Desk Agent/Night Auditor

Woodspring Suites
10.2023 - Current

Life Insurance Broker

Orbix
09.2023 - 12.2023

Front Desk Manager

Comfort Inn by Choice Hotels
03.2022 - 10.2023

Sales Manager

Friendly Auto Sales
10.2019 - 02.2021

High School Diploma -

Crestwood High School

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Kayleen Tekko