Kayleen Venegas
Whittier,CA
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, exceptional interpersonal skills, and excellent customer service abilities. Demonstrated ability to work effectively without supervision and quickly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Xponential Fitness
08.2023 - 03.2024
- Coordinated and managed daily administrative operations of the office.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Answered multi-line phone system in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dispatcher
Raymond West
06.2021 - 08.2023
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Developed strategies for improving efficiency within the dispatch department.
- Prepared daily work and run schedules.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Oversaw communications within assigned territories.
- Maintained logs of all incoming calls and assigned tasks.
- Maintained updated and detailed records of calls in physical and electronic database.
Infant and Toddler Teacher
KinderCare Learning Centers
06.2019 - 01.2021
- Maintained accurate records of each child's development and behavior.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read stories to children and taught painting, drawing and crafts.
- Observed behavioral issues to alert parents or guardians.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Provided individualized instruction to infants and toddlers according to their developmental needs.
- Utilized positive reinforcement strategies when working with young children.
- Adhered to health policies related to nutrition, hygiene and sanitation practices.
Disability Support Worker
Reach
01.2018 - 05.2019
- Transported patients safely to social activities and doctors appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
Education
Associate of Arts - General Education
Cypress College
Cypress, CA04.2018
Skills
- Customer Communication/Engagement
- Time Management
- Database Entry
- Microsoft Office Applications
- Scheduling appointments
- Inbound phone call handling
- Administrative Support
- Inventory Management
- Event and Meeting Planning
Certification
- CPR/First Aid Certified
Timeline
Office Administrator
Xponential Fitness
08.2023 - 03.2024
Dispatcher
Raymond West
06.2021 - 08.2023
Infant and Toddler Teacher
KinderCare Learning Centers
06.2019 - 01.2021
Disability Support Worker
Reach
01.2018 - 05.2019
- CPR/First Aid Certified
Associate of Arts - General Education
Cypress College
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