Overview
Work History
Education
Additional Information
Timeline
Generic

Kaylee Salasky

Casselberry,FL

Overview

19
19
years of professional experience

Work History

Customer Service Representative, Training Lead

Equity Lifestyle Properties
Orlando, FL
12.2023 - Current
  • Resolves incoming requests from customers for product information and support
  • Utilizes CRM to capture all customer interactions to maintain valid customer account information
  • Assists with Zendesk ticketing for internal knowledgebase
  • Organizes, executes, measures, and reports results to team and/or Manager on various project campaigns.
  • Provides training sessions for clients in order to maximize software adoption and utilization.
  • Facilitates with leading new hire training sessions and development of effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Develops relationships with clients and provides excellent customer service to maintain longevity of accounts.
  • Collaborates with cross-functional teams via GSuite for quality assurance testing and driving product improvements.
  • Monitors customer feedback channels after launch to gather insightful data for future iterations or updates.

Customer Service Associate

Lowe's
D'Iberville, MS
12.2022 - Current
  • Responded to large volume customer inquires to answer questions about products and services.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Customer Support Specialist

Biopodia, LLC
Remote
05.2023 - 12.2023
  • Optimized email campaigns, domains, cold outreach.
  • Implemented email personalization and content.
  • Responded to customer requests for products, services, and company information via CRM

Sales Support Specialist

Machines & Cloud
Remote
03.2023 - 05.2023
  • Supported sales strategy and client meetings.
  • Researched relevant industry trends to develop engaging, topical social media content.

Brand Ambassador

Victory Marketing Agency
Charlotte
07.2022 - 03.2023
  • Increase brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Develop recap reports to communicate competition trends, product introductions and new promotions.

Household Manager

Kaylee's Household Services
Charlotte, NC
03.2021 - 03.2023
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Monitored and communicated concerns to owners.
  • Negotiated price and service with ongoing clientele

Staff Accountant

Ideas United
Atlanta, GA
10.2019 - 07.2022
  • Managed purchases on behalf of client and company, implementing detailed expense management practices to ensure all employee and corporate expenses are reconciled in timely and correct manner
  • Reduced outstanding debts owed to company of 1.1m resulting in 70% decrease of long term collections.
  • Built small-sized budgets as required by manager
  • Monitored client accounts throughout month.
  • Yearly review of all contracts and Statement of Work docs (SOW) including quarterly commissions
  • Assisted and help resolve administrative projects.
  • Cross functional collaboration with additional departments for support as needed on projects.

Corporate Staff Accountant

Meredith Corporation
Atlanta, GA
09.2016 - 10.2019
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Created monthly/quarterly digital sales reports to measure station revenue

Audit Associate

BDO
Charlotte, NC
06.2014 - 06.2016
  • Prepared working papers and supporting documentation from audit findings to verify accuracy in financial reports

Customer Service Representative

Wegmans Food Markets, Inc
Bethlehem, PA
02.2006 - 08.2011
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Accounting

University of North Carolina At Charlotte
Charlotte, NC

Additional Information

● Account Management: Maintaining Relationships - 04/2023 LinkedIn Learning

● Customer Service Foundations - 05/2023 LinkedIn Learning

Timeline

Customer Service Representative, Training Lead

Equity Lifestyle Properties
12.2023 - Current

Customer Support Specialist

Biopodia, LLC
05.2023 - 12.2023

Sales Support Specialist

Machines & Cloud
03.2023 - 05.2023

Customer Service Associate

Lowe's
12.2022 - Current

Brand Ambassador

Victory Marketing Agency
07.2022 - 03.2023

Household Manager

Kaylee's Household Services
03.2021 - 03.2023

Staff Accountant

Ideas United
10.2019 - 07.2022

Corporate Staff Accountant

Meredith Corporation
09.2016 - 10.2019

Audit Associate

BDO
06.2014 - 06.2016

Customer Service Representative

Wegmans Food Markets, Inc
02.2006 - 08.2011

Bachelor of Science - Accounting

University of North Carolina At Charlotte
Kaylee Salasky