Kaylee Salasky
Casselberry,FL
Overview
19
19
years of professional experience
Work History
Customer Service Representative, Training Lead
Equity Lifestyle Properties
12.2023 - Current
- Resolves incoming requests from customers for product information and support
- Utilizes CRM to capture all customer interactions to maintain valid customer account information
- Assists with Zendesk ticketing for internal knowledgebase
- Organizes, executes, measures, and reports results to team and/or Manager on various project campaigns.
- Provides training sessions for clients in order to maximize software adoption and utilization.
- Facilitates with leading new hire training sessions and development of effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Develops relationships with clients and provides excellent customer service to maintain longevity of accounts.
- Collaborates with cross-functional teams via GSuite for quality assurance testing and driving product improvements.
- Monitors customer feedback channels after launch to gather insightful data for future iterations or updates.
Customer Service Associate
Lowe's
12.2022 - Current
- Responded to large volume customer inquires to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Support Specialist
Biopodia, LLC
05.2023 - 12.2023
- Optimized email campaigns, domains, cold outreach.
- Implemented email personalization and content.
- Responded to customer requests for products, services, and company information via CRM
Sales Support Specialist
Machines & Cloud
03.2023 - 05.2023
- Supported sales strategy and client meetings.
- Researched relevant industry trends to develop engaging, topical social media content.
Brand Ambassador
Victory Marketing Agency
07.2022 - 03.2023
- Increase brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Develop recap reports to communicate competition trends, product introductions and new promotions.
Household Manager
Kaylee's Household Services
03.2021 - 03.2023
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Monitored and communicated concerns to owners.
- Negotiated price and service with ongoing clientele
Staff Accountant
Ideas United
10.2019 - 07.2022
- Managed purchases on behalf of client and company, implementing detailed expense management practices to ensure all employee and corporate expenses are reconciled in timely and correct manner
- Reduced outstanding debts owed to company of 1.1m resulting in 70% decrease of long term collections.
- Built small-sized budgets as required by manager
- Monitored client accounts throughout month.
- Yearly review of all contracts and Statement of Work docs (SOW) including quarterly commissions
- Assisted and help resolve administrative projects.
- Cross functional collaboration with additional departments for support as needed on projects.
Corporate Staff Accountant
Meredith Corporation
09.2016 - 10.2019
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Created monthly/quarterly digital sales reports to measure station revenue
Audit Associate
BDO
06.2014 - 06.2016
- Prepared working papers and supporting documentation from audit findings to verify accuracy in financial reports
Customer Service Representative
Wegmans Food Markets, Inc
02.2006 - 08.2011
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Accounting
University of North Carolina At Charlotte
Charlotte, NCAdditional Information
● Account Management: Maintaining Relationships - 04/2023 LinkedIn Learning
● Customer Service Foundations - 05/2023 LinkedIn Learning
Timeline
Customer Service Representative, Training Lead
Equity Lifestyle Properties
12.2023 - Current
Customer Support Specialist
Biopodia, LLC
05.2023 - 12.2023
Sales Support Specialist
Machines & Cloud
03.2023 - 05.2023
Customer Service Associate
Lowe's
12.2022 - Current
Brand Ambassador
Victory Marketing Agency
07.2022 - 03.2023
Household Manager
Kaylee's Household Services
03.2021 - 03.2023
Staff Accountant
Ideas United
10.2019 - 07.2022
Corporate Staff Accountant
Meredith Corporation
09.2016 - 10.2019
Audit Associate
BDO
06.2014 - 06.2016
Customer Service Representative
Wegmans Food Markets, Inc
02.2006 - 08.2011
Bachelor of Science - Accounting
University of North Carolina At Charlotte
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