Kaylei Behunin

Representing premium service in the wireless industry.

Key Responsibilities:

• Welcoming guests into the store warmly, ensuring each feels acknowledged, even during busy periods.
• Engaging with customers to understand their needs and preferences, facilitating tailored product recommendations.
• Promoting specific products and services while maintaining integrity, prioritizing optimal solutions for both personal and business needs.
• Assisting customers with transitioning from their current wireless carrier to ours.
• Meeting monthly sales quotas and metrics, consistently striving for higher performance.
• Maintaining store cleanliness and presentation standards for an optimal customer experience.
• Managing backroom operations, including daily cash deposits and product returns.
• Assisting in the management of a team of sales representatives by providing guidance, training, and support.
• Diligently executed closing or opening procedures to maintain device security and prepare for next shifts.
• Adapting to and thriving in a fast-paced, competitive environment.

Key Responsibilities:

• Employed knowledge of Nikon cameras to capture high-quality images of dining experiences and ambiance within a fast-paced restaurant environment.
• Demonstrated proficiency in framing and focusing photos to highlight key elements and enhance visual appeal.
• Thrived in a high-volume setting, adeptly managing interactions with diverse clientele while maintaining professionalism and customer satisfaction.
• Leveraged strong interpersonal skills and persuasive abilities to effectively promote and sell photo frames to patrons, enhancing their dining memories.
• Exhibited efficiency in editing, printing, and framing photos, ensuring timely delivery to tables to enrich the overall dining experience.

Key Responsibilities:

• Demonstrated comprehensive understanding of a wide range of consumer technologies, including phones, watches, tablets, and computers, to effectively address customer inquiries and issues.
• Resolved escalated customer service issues in a timely manner.
• Proficiently resolved technical issues through troubleshooting methods, escalating to appropriate channels when necessary for advanced assistance.
• Acquired expertise in the field, serving as a subject matter expert and providing guidance to fellow employees through chat support.
• Exhibited empathy and a genuine concern for customer satisfaction, effectively communicating care and dedication to resolving their issues promptly and efficiently.