Summary
Overview
Work History
Education
Skills
Timeline
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Kaylei Chinchilla

San Francisco,CA

Summary

Reliable and customer-focused hospitality and retail professional with experience in fast-paced restaurant, grocery, and café environments. Skilled in front-of-house service, team coordination, and guest satisfaction. Proven ability to work collaboratively, lead shifts, and adapt quickly under pressure. Punctual, detail-oriented, and committed to maintaining high standards of service and efficiency.

Overview

5
5
years of professional experience

Work History

Busser/Server/Host

Tiya SF
San Francisco, California
10.2024 - Current
  • Busser: Efficiently cleared and reset tables, delivered food and beverages, and supported servers by taking orders when needed to maintain seamless service during busy shifts.
  • Server: Memorized and communicated three rotating tasting menus, à la carte offerings, drink menus, and wines by the glass. Delivered exceptional guest experiences while managing turn times and being highly attentive to allergies and dietary restrictions.
  • Host: Greeted and interacted with guests professionally, managed reservations and walk-ins using TOCK and OpenTable platforms, and ensured smooth guest flow and seating strategy.
  • Maintained a high level of product knowledge and awareness of service standards in a fine dining setting.
  • Collaborated across front- and back-of-house teams to maintain efficiency, accuracy, and a welcoming environment.

Grocery Team Member

Whole Foods Market
San Francisco, CA
10.2023 - 09.2024
  • Maintained quality standards for product freshness by monitoring expiration dates and removing outdated items from shelves.
  • Collaborated effectively with team members to complete tasks quickly and accurately during high volume periods.
  • Assisted with unloading trucks containing deliveries of food items, beverages, health care products.
  • Stocked shelves with any live deliveries and worked in various zones such as Dairy, Frozen, and Floor.
  • Trained new staff members on proper use of equipment and processes related to stocking merchandise.
  • Provided assistance to customers with any questions.

Shift Lead

Sharetea
San Francisco
10.2021 - 08.2023
  • Lead barista for night shift.
  • Manages money, supervise store operations and baristas.
  • Detailed product knowledge, customer service, cash handling.
  • Trained new employees on equipment and safety procedures.
  • Completed closing duties to facilitate business operations.

Courtesy Clerk

Stater Bros
, US
01.2021 - 09.2021
  • Bag the customers purchases.
  • Assist customers to their vehicles with their purchases.
  • Retrieve shopping carts from the parking lots and surrounding areas.
  • Maintain cleanliness of the checkstand area.
  • Maintain routine sweeping.

Education

Biology With A Minor in Hospitality

San Francisco State University
San Francisco, CA
05.2027

Skills

  • Customer Service & Communication
  • Team Collaboration & Leadership
  • Punctuality & Reliability
  • Fast-Paced Service Efficiency
  • POS & Reservation Systems (TOCK, OpenTable)
  • Menu & Product Knowledge
  • Allergy & Dietary Awareness
  • Cash Handling & Inventory Support
  • Multitasking & Time Management
  • Cleanliness & Food Safety Compliance

Timeline

Busser/Server/Host

Tiya SF
10.2024 - Current

Grocery Team Member

Whole Foods Market
10.2023 - 09.2024

Shift Lead

Sharetea
10.2021 - 08.2023

Courtesy Clerk

Stater Bros
01.2021 - 09.2021

Biology With A Minor in Hospitality

San Francisco State University

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