Kaylei Holtman
Reno
Summary
Newly graduated criminal justice major with ambition and passion to help others and my community. I am also a dynamic Customer Service Supervisor at Whole Foods Market with strong leadership and problem-solving skills. Proven track record in enhancing team performance and customer satisfaction through effective communication and training. Proficient in Word and Excel, I excel in fast-paced environments, ensuring tasks are delegated efficiently while fostering a collaborative team atmosphere.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market
01.2021 - Current
- Works closely with Team Leader to achieve accurate and consistent communication amongst the team through writing emails and memos
- Responsible for answering phone, counting cash, and delegating daily tasks
- Coaches employees through day-to-day work and complex problems.
- Actively supports team members by quickly responding to questions and finding appropriate solutions to customer issues.
- Organizes and sets up scheduling for the day
- Responds to customer inquiries and resolves complaints to establish trust and increase satisfaction.
- Resolves issues through active listening and open-ended questioning, escalating major problems to manager.
- Assists in hiring process and interviewing candidates
Teacher's Assistant
University of Nevada Reno for Professor Daniel Fred
01.2025 - 05.2025
- Assisted with grading papers and taking attendance
- Helped to facilitate communication between students and professor
- Would offer advice to professor on how to increase student engagement
- Supported students in the class to help them achieve the best possible results
Customer Service Team Trainer
Whole Foods Market
06.2019 - 01.2021
- Trained other team members in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Cross-trained existing team members to maximize team agility and performance
- Worked closely with Team Leader to create and establish new and improved training methods
- Responsible for trainings assigned to the team to be completed on time and accurately accounted for
- Was the main point of support for new hires during their first few weeks of the job
Cashier and Bagger
Whole Foods Market
08.2017 - 06.2019
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Maintained accurate cash handling policies and procedures
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
Reno, NV05-2025
Associate of Arts - Criminal Justice
Truckee Meadows Community College
Reno, NV05-2023
Facilitation Certificate in Restorative Justice -
University of Nevada, Reno
Reno, NV12-2023
High School Diploma -
Robert McQueen High School
Reno, NV06-2017
Skills
- Organized
- Proficient in Word and Excel
- Strong communication skills
- Strong writing skills
- Problem solving
- Quick learner
- Works well in fast paced environments
- Good customer service skills
- Team player
- Able to schedule and delegate tasks
- Strong leader
Timeline
Teacher's Assistant
University of Nevada Reno for Professor Daniel Fred
01.2025 - 05.2025
Customer Service Supervisor
Whole Foods Market
01.2021 - Current
Customer Service Team Trainer
Whole Foods Market
06.2019 - 01.2021
Cashier and Bagger
Whole Foods Market
08.2017 - 06.2019
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
Associate of Arts - Criminal Justice
Truckee Meadows Community College
Facilitation Certificate in Restorative Justice -
University of Nevada, Reno
High School Diploma -
Robert McQueen High School
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