Kaylei Martin
Longmont,CO
Summary
A graduate of Silver Creek High School in Longmont, Colorado, possesses a diverse range of experience in customer service, childcare, the food service industry, animal care, and house management. Currently enrolled in online classes at Front Range Community College, actively pursuing an associate's degree. Seeking a position that allows for the demonstration of accountability and offers the opportunity to join a supportive team, my ultimate goal is to secure a job that provides a promising career path.
Overview
4
4
years of professional experience
Work History
In-Home Nanny
Freelance
01.2024 - Current
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Customer Service Representative
InJoy Health Education
09.2023 - 01.2024
- Entering orders on netsuite (CRM) system, responding to emails, shipping products, live chat
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Full Time Nanny/house Manager
Freelance
10.2022 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
In-Home Nanny
Freelance
01.2022 - 10.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Host
Texas Roadhouse
09.2021 - 01.2022
- Greeting costumers as they come in and seating guests throughout the restaurant.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Kennel Assistant
Uptown Dog
07.2021 - 09.2021
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Barista/Cashier
SUNRISE COFFEE
06.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate's Degree - Buisness
Front Range Community College
Longmont, COHigh school diploma -
Silver Creek High School
Longmont, CO05.2022
South Walton High School
05.2021
Skills
- Customer service (6 years)
- Barista experience (1 year)
- Cash Handling
- Coffee Experience
- Babysitting
- Medical skills (4 years)
- Cashiering
- Childcare
- Food Preparation
- Medical terminology (5 years)
- NetSuite
- Order Entry
- Microsoft Powerpoint
- Live Chat
- Packaging (1 year)
- Order fulfillment (1 year)
- Customer service
- Cash handling
Accomplishments
Serv Safe Certification
CPR certified (infant, child, adult)
Timeline
In-Home Nanny
Freelance
01.2024 - Current
Customer Service Representative
InJoy Health Education
09.2023 - 01.2024
Full Time Nanny/house Manager
Freelance
10.2022 - 08.2023
In-Home Nanny
Freelance
01.2022 - 10.2022
Host
Texas Roadhouse
09.2021 - 01.2022
Kennel Assistant
Uptown Dog
07.2021 - 09.2021
Barista/Cashier
SUNRISE COFFEE
06.2020 - 07.2021
Associate's Degree - Buisness
Front Range Community College
High school diploma -
Silver Creek High School
South Walton High School
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