Kaylei Zambos
Mechanicsville
Summary
I’m a motivated, detail-oriented professional and determined student; with experience in coaching and customer service I work well in fast-paced environments and work well under pressure. I use clear communication, teamwork, and leadership skills to support my team, improve work ethic. In addition, I help deliver strong results while keeping guest satisfaction and organizational goals a priority, all while keeping a positive smile on my face.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Banquet Server
Hermitage Country Club
Manakin Sabot, VA
11.2025 - Current
- Set up banquet spaces according to event specifications and client preferences.
- Served food and beverages efficiently, ensuring high-quality guest experiences.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
Head Coach MVB
St. Catherine's School
Richmond, VA
09.2025 - 11.2025
- Developed and implemented training programs to enhance athlete performance and skill development.
- Analyzed game strategies to optimize team performance during competitions.
- Collaborated with athletic department to align team goals with overall program objectives.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
Waitress
Hermitage Country Club
Manakin Sabot, VA
04.2025 - 08.2025
- Delivered exceptional customer service in high-pressure dining environments.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Volleyball Referee and Head Coach
Richmond Volleyball Club
Henrico, VA
11.2024 - 08.2025
- Officiated competitive matches, ensuring adherence to rules and fair play standards.
- Assessed player performance and provided feedback to enhance skills and teamwork.
- Engaged with coaches and players to effectively mediate and resolve on-court conflicts.
- Ensured precision in match record-keeping, documenting scores and penalties to facilitate thorough analysis.
Personal Assistant Intern
Centcom Global
Henrico, VA
2022 - 11.2024
- Maintained filing systems and updated records to enhance information accessibility.
- Reduced errors in written communications by proofreading documents before distributing to internal or external parties.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
- Organized the appropriate filing of personal and professional documentations.
Education
BBA - Business Management
J. Sargeant Reynolds Community College
Richmond, Virginia, VA06-2028
High School Diploma -
Atlee High School
Hanover, VA06-2024
Skills
- Strategic thinking
- Working under pressure
- Strong multitasking
- Strong Teamwork
- Document management
- File organization
- Time management
- Customer service
- Motivational leadership
Accomplishments
- Improved team bonding by staying composed and prioritizing mental health in high-pressure environments.
- Supported team performance through clear communication and collaborative problem-solving.
- Demonstrated leadership by guiding coworkers and exceeding daily operational tasks.
Certification
- CPR Certified: Richmond Volleyball Club
(March 25' - March 27')
Timeline
Banquet Server
Hermitage Country Club
11.2025 - Current
Head Coach MVB
St. Catherine's School
09.2025 - 11.2025
Waitress
Hermitage Country Club
04.2025 - 08.2025
Volleyball Referee and Head Coach
Richmond Volleyball Club
11.2024 - 08.2025
Personal Assistant Intern
Centcom Global
2022 - 11.2024
BBA - Business Management
J. Sargeant Reynolds Community College
High School Diploma -
Atlee High School