Kayleigh Acevez (Harry)
Coos Bay,OR
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate, Yard Worker
Spinreel Atv Rentals
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
Customer Service Associate
Steves ATV Rentals
06.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Answering Phones, Making Appointment and Contracts
Better Painting And General Contracting LLC
01.2021 - 11.2021
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Processed customer payments for timely, accurate order fulfillment.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Education
High School Diploma -
North Bend Senior High School
North Bend, OR06.2024
Skills
- Microsoft Word
- Stocking and Replenishing
- Credit Card Payment Processing
- Customer Relations
- Multitasking Strengths
- Customer Service
- Closing Sales
- Store Maintenance
Timeline
Customer Service Associate, Yard Worker
Spinreel Atv Rentals
03.2023 - Current
Customer Service Associate
Steves ATV Rentals
06.2022 - 09.2022
Answering Phones, Making Appointment and Contracts
Better Painting And General Contracting LLC
01.2021 - 11.2021
High School Diploma -
North Bend Senior High School
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