Kayleigh Alvis
Midwest City,Oklahoma
Summary
At Hey Day Entertainment, I excelled in a fast-paced environment, leveraging my exceptional customer service and cash handling skills to enhance guest satisfaction and drive repeat business. My proactive approach and ability to maintain high cleanliness standards contributed to a significant improvement in departmental performance, showcasing my strong work ethic and hospitality service expertise.
Overview
4
4
years of professional experience
Work History
Server
Hey Day Entertainment
08.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
Service Assistant Lead
Hey Day Entertainment
02.2022 - 07.2023
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
Front Desk Associate
Hey Day Entertainment
01.2021 - 01.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Education
High School Diploma -
EPIC Charter Schools
Oklahoma City, OK05-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
Timeline
Server
Hey Day Entertainment
08.2023 - Current
Service Assistant Lead
Hey Day Entertainment
02.2022 - 07.2023
Front Desk Associate
Hey Day Entertainment
01.2021 - 01.2022
High School Diploma -
EPIC Charter Schools
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