Summary
Overview
Work History
Education
Skills
Education Certification
Timeline
Generic

Kayleigh Beasley

Belleville

Summary

I am experienced with handling customer interactions and resolving issues promptly. I utilizes communication and empathy to build strong customer relationships. I have a track record of maintaining high customer satisfaction and fostering loyalty.


I maintain a friendly professionalism with strong background in customer interactions and service solutions. As well as being highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty and I take a proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Kennel Technician/Dog Bather

Country Estate Kennel
03.2024 - Current
  • Built strong client relationships through detailed pet care consultations both in person and via telephone.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Keep detailed computer records for each client and pet.
  • Ensured pets were well-cared-for, providing consistent updates to owners
  • Maintained a clean and organized environment for both pets and customers

Dog Trainer/Kennel Technician

Kritter Kare’s Howliday Inn
12.2023 - 03.2024
  • Communicated clearly with pet owners, providing updates and addressing concerns
  • Delivered exceptional care and attention to animals’ well-being and safety
  • Worked collaboratively with staff to ensure excellent customer service and operations
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Consulted with owners to discuss behavioral concerns and determine final goals.

Dog Coach

Dogtopia
02.2023 - 05.2023
  • Provided excellent customer communication, keeping pet owners informed and reassured
  • Delivered personalized care and attention tailored to individual pet needs
  • Collaborated with team members to ensure a safe and enjoyable environment
  • Kept animals stimulated with variety of enrichment activities.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.

Crew Chief

Culvers
09.2022 - 02.2023
  • Supervised team of 8-12 crew members to deliver excellent customer service.
  • Handled customer feedback professionally and implemented solutions to improve service in fast paced work environment.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Managed team according to company standards and compliance requirements.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.

  • Maintained a clean, welcoming environment for guests

Crew Trainer

Wingstop
09.2021 - 09.2022
  • Trained and supported new team members on company standards and customer service protocols
  • Collaborated with staff to maintain a fast-paced, customer-focused environment
  • Addressed customer inquiries and resolved issues to ensure satisfaction
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School -

Benjamin Franklin High School
01.2023

Skills

  • Customer service
  • Data entry
  • Scheduling
  • Team development
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Patience and resilience

Education Certification

  • Benjamin Franklin High School, 2019-2023
  • Driver’s License
  • Food Handlers Card

Timeline

Kennel Technician/Dog Bather

Country Estate Kennel
03.2024 - Current

Dog Trainer/Kennel Technician

Kritter Kare’s Howliday Inn
12.2023 - 03.2024

Dog Coach

Dogtopia
02.2023 - 05.2023

Crew Chief

Culvers
09.2022 - 02.2023

Crew Trainer

Wingstop
09.2021 - 09.2022

High School -

Benjamin Franklin High School

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Kayleigh Beasley