KAYLEIGH BURTON

Receptionist

Citadel Post Acute

Mesa

12.2023 - 01.2026

Greeted visitors warmly and directed them to appropriate departments.
Managed multi-line phone system, routing calls to staff efficiently.
Scheduled appointments and maintained calendar for office staff.
Processed incoming and outgoing mail and packages promptly.
Maintained organized front desk area and ensured supplies were stocked.
Assisted with patient check-in and verification of personal information.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Maintained an organized filing system of confidential client information in accordance with company policy.
Processed payments and updated accounts to reflect balance changes.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Participated in emergency response drills and maintained knowledge of safety procedures.
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Greeted customers, answered general questions and directed to appropriate locations.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Assisted in maintaining a clean and safe work environment for all team members.
Operated computer systems to manage data entry and processing tasks.
Helped put in shower sheets to patients charts.
Counted money every beginning and ending of shift.