Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
• Supervise both front and back of house employees during shift
• Ensure team members are following company policy and standards
• Maintain accurate inventory counts and also place Sysco Order
• Maintain the flow of the shift while ensuring cleaning tasks are getting done
• Handle customer catering requests and complaints
• Run shifts on weekends or while on break from school
• Started as a team member and within 6 months was promoted to Shift Leader
• Implemented a new cleaning routine to improve closing the line at night
• Ensured the closedown procedure was correctly followed every night and that the store was left in NCOO standards for the following morning