Kayleigh Daniel
Austin,TX
Summary
With a track record of success at Perry's Steakhouse & Grille, I excel in fostering a positive workplace culture and leading by example. Through effective training and development, I enhance team performance, resulting in improved productivity. My strong multitasking abilities and meticulous attention to detail ensure high-quality guest experiences, exceeding employer expectations in fast-paced environments. What sets me apart is my genuine passion for this industry. Every day brings new opportunities to connect with individuals from all walks of life, and I find immense joy in breaking bread with them.
Overview
9
9
years of professional experience
Work History
Lead Server, Head Trainer, Key Shift Manager
Perry's Steakhouse & Grille
11.2021 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations on 700+ cover evenings.
- Suggested wine pairings to go with specific menu items.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Maintained professionalism and discretion as Lead server on private parties for high-profile public figures and dignitaries.
Lead Server
Oseyo
01.2019 - 05.2021
- Provide an exceptional and personalized customer experience to guests, with thorough knowledge of food and beverage programs, and an empathetic approach to service
- As a lead, directly support management in developing effective operation systems; evolving and executing training programs; creating effective communication channels; and fostering elevated standards of service in a very busy setting
- Daily implementation of COVID protocols that adhere to evolving CDC recommendations, and an ability to communicate those protocols to guests
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
Coordinator
Opcity
01.2018 - 01.2019
- Efficiently and genuinely connected potential home buyers / sellers with real estate agents in their area through thoughtful profile matching
- Responsibilities included making 250 dials a day; participating in daily team meetings; evolving language to promote sales and establish personal relationships; and tailoring property searches to meet specific client needs
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Lead Server, Bartender, Expo
Kerby Lane
01.2017 - 01.2019
- Provided support for new marketing campaigns developed by the management team; transitioned the restaurant to a new POS system; and oversaw new-hire training in several FOH roles
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
Cashier
H.E.B.
01.2016 - 01.2018
- Provided accessible and friendly service for a diverse customer base - which included communicating in American Sign Language - and guided customer disputes to positive resolution outcomes
- Effectively answered questions around products and store policies, and developed responsible cash-handling practices in a high-volume setting
- Supported increased 'return customer' traffic by providing information around reward programs and promotions
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
Education
Global Studies
AUSTIN COMMUNITY COLLEGE
Austin, TXSkills
- Strong ability to foster a positive & empathetic workplace culture
- Development of adaptable communication & training approaches
- Excellent recall of names, faces, & information
- Effective priority assessment & multitasking in fast-paced environments
- Strong ability to diffuse conflict, upsell, and effectively assess customer needs in guest-facing job roles
- Artful ability to share a brand's story, & to create lasting relationships with customers
- Team Leadership
- Attention to Detail
- Positive and Friendly Attitude
- Employee Training and Development
- Banquet Coordination
Volunteer Experience
- Austin Pets Alive
- Central Texas Food Bank
Timeline
Lead Server, Head Trainer, Key Shift Manager
Perry's Steakhouse & Grille
11.2021 - Current
Lead Server
Oseyo
01.2019 - 05.2021
Coordinator
Opcity
01.2018 - 01.2019
Lead Server, Bartender, Expo
Kerby Lane
01.2017 - 01.2019
Cashier
H.E.B.
01.2016 - 01.2018
Global Studies
AUSTIN COMMUNITY COLLEGE
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