Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayleigh East

Fort Myers,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Dairy Queen Grill & Chill
Fort Myers , FL
07.2024 - 09.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.

Assistant Manager

KFC/A&W
Fort Collins , CO
10.2022 - 06.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.

Education

High School Diploma -

Centennial High School
Fort Collins, CO
03-2024

Skills

  • Customer Service
  • Cash Handling
  • Payment Collection
  • Positive and professional
  • Customer Satisfaction
  • Customer inquiries
  • Time Management skills
  • Reliable and honest
  • Kind and welcoming
  • Good Communication skills

Certification

  • Serv Safe

Timeline

Shift Leader

Dairy Queen Grill & Chill
07.2024 - 09.2024

Assistant Manager

KFC/A&W
10.2022 - 06.2024

High School Diploma -

Centennial High School

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Kayleigh East