Kayleigh Ferguson
Kingsport,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Zaxby's Restaurant
07.2024 - Current
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Identified and resolved discrepancies and errors in customer accounts.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 50 pounds at once and used assisted help to move heavier loads
Housekeeper
Red Roof Inn Plus
07.2023 - 08.2023
- Dispose of waste accordingly, Polishing furniture, Change linens, Making beds, Mopping, Cleaning bathrooms, Empty trash bins, Keeping track of cleaning supplies, Maintaining general cleanliness of home, Provide laundry services for guests, Responding to guest requests, Cleaning windows, Report any issues that require maintenance, Running errands for homeowners, Assisting guests when necessary, Clean appliances, Cleaning lighting fixtures, Cleaning rooms, Ensure adequate stock of cleaning supplies, Makes beds and changes linens, Notifying managers of necessary repairs, Pet care, Prepare housekeeping status reports, Replacing dirty linens and towels
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Housekeeper
Best western plus
06.2023 - 07.2023
- Dispose of waste accordingly, Polishing furniture, Change linens, Making beds, Mopping, Cleaning the bathrooms, Empty trash bins, Keeping track of cleaning supplies, Maintaining general cleanliness of the home, Provide laundry services for guests, Responding to guest requests, Cleaning windows, Report any issues that require maintenance, Running errands for homeowners, Assisting guests when necessary, Clean appliances, Cleaning lighting fixtures, Cleans the rooms, Ensure adequate stock of cleaning supplies, Makes beds and changes linens, Notifying managers of necessary repairs, Pet care, Prepare housekeeping status reports, Replacing dirty linens and towels
Hostess
Outback Steakhouse
08.2021 - 11.2021
- I am the first face all our guests see; I greet them with a great big smile
- Ask them how many guests will be in their party
- I assure I have a table ready that the guests will enjoy, so that I can seat them
- I also make great suggestions of food items on our menu
- Communication is the key! I also help assist servers clear tables if a busser is not available.
Customer Service Representative
TeleTech
10.2017 - 08.2021
- Receiving calls from members of OptumRx, refilling scripts for members making sure that they are completely satisfied & all their needs are met
- There for I assure that people get the medications they need, I also answer any questions they have & if they have any difficulties ordering their medications then I assist them
- So that they are no longer frustrated or upset
Retail Sales Associate
Dollar General
09.2019 - 12.2019
- Stocked shelves and verified inventory codes, Skilled at cash handling and accounting, Used advanced Scanners knowledge to recommend, locate or obtain merchandise for customers, Sales Associate in Merchandise
Hostess
Bubba Gump Shrimp Company
07.2019 - 10.2019
- being the first face ant an all guests see; greet guests with a great big smile
- Ask them how many guests will be in their party
- I assure I have a table ready that guests will enjoy, so that I can seat them
- I also make great suggestions of food items on menu
- Communication is key
Housekeeping
club Wyndham Ocean Walk resort
05.2018 - 07.2019
- Performs cleaning duties in all guest areas and back of house, Consistently offers professional, friendly, and engaging service, Ensures housekeeping departmental standards are followed, Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc., Maintains inventory of necessary supplies, Reports necessary maintenance items, Follows departmental policies and procedures, Follows all safety and sanitation policies, Assists other departments when needed to ensure optimum service to guests
Education
GED -
Daytona State College
Daytona Beach, FL03.2023
Skills
- Customer Service
- Microsoft Office
- Typing
- Data Entry
- Food Service
- Microsoft Word
- POS
- Cleaning Experience
- Restaurant Experience
- Guest Services
- Warehouse experience
- Customer service advocate
- Retail Sales
- Cash Handling
- Upselling
- Heavy Lifting
- Payment Collection
- Drawer management
Certification
driver's license
Timeline
Customer Service Cashier
Zaxby's Restaurant
07.2024 - Current
Housekeeper
Red Roof Inn Plus
07.2023 - 08.2023
Housekeeper
Best western plus
06.2023 - 07.2023
Hostess
Outback Steakhouse
08.2021 - 11.2021
Retail Sales Associate
Dollar General
09.2019 - 12.2019
Hostess
Bubba Gump Shrimp Company
07.2019 - 10.2019
Housekeeping
club Wyndham Ocean Walk resort
05.2018 - 07.2019
Customer Service Representative
TeleTech
10.2017 - 08.2021
GED -
Daytona State College
driver's license
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