Accomplished Drafting Specialist with a proven track record at Tampa Bay Awning and Keymark Corporation of Florida, enhancing team efficiency and spearheading innovative design solutions. Demonstrates exceptional teamwork skills. and achieved significant improvements in design development and project management, and client expectations. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Created detailed designs for awnings, including traditional models, architectural canopies, and freestanding structures.
Facilitated smooth onboarding process for new client projects.
Directed purchasing operations for installation equipment, metal roofing components, and necessary aluminum stock.
Produced detailed designs meeting municipal permitting standards.
Developed procedures to enhance team efficiency and reduce informational gaps.
Utilized calipers to draft profiles with required tolerances in technical drawings.
Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
Oversaw daily tasks of administrative assistant including customer service, invoicing, quoting and data entry for engineering department.
Problem-solving
Time management
Multitasking and organization
Team building and leadership
Decision-making
Training and mentoring
Work prioritization
MS office
Call monitoring
Customer relationship management (CRM)
Complaint handling
Quality assurance