Kayleigh Ginett
Grand Island,FL
Summary
Detail-oriented professional with expertise in documentation management and quality assurance. Proven experience in customer service and team collaboration, focused on enhancing operational efficiency and customer satisfaction. Skilled in maintaining composure in high-pressure situations while delivering results.
Overview
13
13
years of professional experience
Work History
Transcript Specialist
Risepoint
Dallas, TX
06.2020 - 01.2026
- Created training materials for new hires and ongoing staff development.
- Delivered exceptional customer service to enhance client satisfaction.
- Engaged customers through effective interpersonal skills to build strong relationships.
- Maintained current knowledge via continuing education and advanced training programs.
- Exceeded customer expectations by offering innovative solutions to challenges.
- Received recognition from management for outstanding contributions to customer service.
- Managed documentation processes to ensure compliance with student admissions deadlines.
- Uploaded and processed documents through various universities' onboarding platforms.
Pharmacy Technician
Health Plus Pharmacy
Sorrento, Florida
08.2017 - 06.2020
- Processed prescription orders accurately and efficiently for patients.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Managed drug storage, ensuring compliance with safety regulations and protocols.
- Collaborated with healthcare team members to optimize patient care services.
- Operated pharmacy software to maintain patient records and medication logs securely.
- Conducted regular inventory audits to identify discrepancies in stock levels.
- Provided excellent customer service, addressing inquiries with professionalism and care.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Customer Service Cashier
Publix Grocery Store
Leesburg, FL
11.2012 - 08.2017
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with inquiries and guided them to products.
- Handled cash, credit, and debit payments accurately.
- Provided friendly and attentive service to enhance customer experience.
- Resolved customer complaints by listening and offering solutions.
- Collaborated with team members to improve service efficiency.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
High School Diploma -
Eustis High School
Eustis, FL05-2012
Skills
- Documentation management
- Training development
- Customer relationship management
- Onboarding processes
- Quality assurance
- Data entry accuracy
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Compliance monitoring
- Professional and positive attitude
- Ability to work independently
Timeline
Transcript Specialist
Risepoint
06.2020 - 01.2026
Pharmacy Technician
Health Plus Pharmacy
08.2017 - 06.2020
Customer Service Cashier
Publix Grocery Store
11.2012 - 08.2017
High School Diploma -
Eustis High School