Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayleigh Houger

Wadsworth

Summary

Dynamic and results-driven professional with extensive experience at City Square Steakhouse, excelling in customer engagement and team leadership. Proven track record in enhancing customer satisfaction and reducing costs through effective inventory management. Skilled in POS system operation and adept at fostering strong relationships, ensuring a positive and efficient work environment.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.


Overview

4
4
years of professional experience

Work History

Bartender/Manager

City Square Steakhouse
07.2021 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
  • Improved staff performance through comprehensive training programs and regular feedback sessions.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.

Administrative Assistant

Cathys House Recovering Housing
01.2021 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

GED -

Milford Eagles
Cincinnati, OH
03-2010

Skills

  • Team motivation
  • Customer engagement
  • Complaint handling
  • Drink presentation
  • Policy enforcement
  • POS system operation
  • Team leadership
  • Time management
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building

Timeline

Bartender/Manager

City Square Steakhouse
07.2021 - Current

Administrative Assistant

Cathys House Recovering Housing
01.2021 - 09.2021

GED -

Milford Eagles

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