Kayleigh Jones
Chandler,AZ
Summary
Seasoned collaborative leader specializing in management of retail locations, dedicated to partnering with coworkers to promote engaged, empowering work culture. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
High-Volume Store Manager
Bath & Body Works
10.2022 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
High-Volume Assistant Store Manager
Bath & Body Works
08.2021 - 10.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
High-Volume Supervisor
Bath & Body Works
08.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Top-Seller
Bath & Body Works
10.2014 - 08.2020
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Fashion Merchandising & Design
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2020
Bachelor of Science - Conservation Biology
Arizona State University
Tempe, AZ05.2017
Bachelor of Science - Wildlife Biology & Restoration Ecology (Pre-Vet)
Arizona State University
Tempe, AZ05.2016
Skills
- Employee Motivation
- Sales Strategies
- Goals and Performance
- Customer Engagement
- Team Leadership
- Employee Performance Evaluations
- Brand Awareness
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Ability to Assess and Adjust KPI Results to Increase Productivity to Beat Company Standards
Timeline
High-Volume Store Manager
Bath & Body Works
10.2022 - Current
High-Volume Assistant Store Manager
Bath & Body Works
08.2021 - 10.2022
High-Volume Supervisor
Bath & Body Works
08.2020 - 08.2021
Top-Seller
Bath & Body Works
10.2014 - 08.2020
Associate of Arts - Fashion Merchandising & Design
Maricopa Community Colleges - Mesa Community College
Bachelor of Science - Conservation Biology
Arizona State University
Bachelor of Science - Wildlife Biology & Restoration Ecology (Pre-Vet)
Arizona State University
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