KAYLEIGH LARINK

Senior Account Manager (1/01/2025 - Current)

• Retained and expanded core responsibilities from prior role to ensure continuity in operations and client service.
• Cultivate long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Mentor junior account managers, providing guidance on best practices and client management strategies.
• Lead account strategies to enhance client relationships and drive revenue growth.
• Boosted client satisfaction by effectively managing and resolving account issues.

Account Manager (8/01/2023 - 01/2025)

• Retained and expanded core responsibilities from prior role to ensure continuity in operations and client service.
• Develop strategic account plans, aligning services with client business objectives.
• Analyze client needs to provide tailored solutions, enhancing service offerings, customer experience, and increasing retention
• Implement feedback mechanisms to gather client insights, driving continuous improvement in services offered.
• Assist in the hiring process by interviewing potential candidates and evaluating their skills against job requirements.
• Assist candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening.

Onsite Coordinator (8/07/2022 - 08/01/23)

• Act as main point of contact in matters relating to client concerns and needs.
• Schedule appointments, meetings and conferences with associates and the client to discuss and mitigate personnel issues.
• Address harassment allegations, work complaints or other employee concerns.
• Schedule and conduct new employee orientations.
• Maintain and updated employee handbooks or performance evaluation forms.

• Provide frequent, courteous, and efficient customer service regarding payroll, benefits, leave of absences, internal transfers, and scheduling
• Daily Maintenance of HRIS systems: entering new employees, issuing timecards, and updating employee information and benefit enrollments
• Train fellow employees within the HR department
• Provide frequent, courteous, and efficient customer service regarding payroll, benefits, and scheduling
• Point of contact/administrator for Random Drug Testing
• Coordinate shift managers, using labor-tracking tools, to ensure employees are on the correct schedule patterns
• Conduct workplace investigations
• Liaison between Workforce Staffing and the HR department
• Create, plan, set up various HR activities/ projects for Amazon Associates.

• Train fellow employees in the Pick Department
• Receive and put away inventory
• Use scanners to scan bar codes on products and place in totes
• Work in a fast paced environment while maintaining safety and quality.