Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

Kayleigh Mariah

Lexington,SC

Summary

Management professional with a strong set of versatile skills and knowledge known for strategic planning and operational excellence bringing wealth of experience in team leadership and customer service. Known for fostering collaborative environments and driving results seamlessly adapt to face any challenges with a professional demeanor and positive attitude. My communication and conflict resolution skills are assets valued by employers, coworkers, and customers.

Overview

11
11
years of professional experience

Work History

Associate Manager Retail

Savers Thrift Store
10.2023 - 05.2025
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers and customers using problem solving and active listening in order to find the best solutions for employee morale, customer retention, and company production/sales.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation including assisting in grand openings, pricing items, creating specialized displays and increasing merchandise output.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Oversaw training and onboarding process for all newly hired employees within the Front End department.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers as well as maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Continued gaining knowledge in designated area by pursuing upper level training and expanded knowledge in other departments including the donation center, jewelry/higher end items counter, merchandise tables, books and media, and sorting.
  • Ability to jump into any department and offer assistance or boost production due to extensive training and desire to grow within the company.

Book and Media Clerk

Savers Thrift Store
06.2023 - 10.2023
  • Boosted production numbers by sorting, pricing, and getting merchandise onto the sales floor at enhanced speeds.
  • Demonstrated strong organizational skills in maintaining an orderly, easily accessible collection of multimedia resources.
  • Promoted multimedia resources through the creation of visually appealing and organized displays.
  • Answered questions from patrons and helped to find desired materials.
  • Monitored environments to maintain safe, hazard-free settings.

Instacart Shopper

Instacart
08.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Memorized store layouts to fulfill orders using shortest, most efficient route and developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Doordash Driver

DoorDash
02.2022 - 04.2023
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Kids Club Associate

Müv Fitness
08.2018 - 02.2019
  • Monitored all activities to maintain maximum level of safety.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all children.
  • Encouraged children to develop healthy social and emotional skills.
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Responded to inquiries from parents and guardians.
  • CPR and first aid training in order to ensure children's safety and wellbeing.

Sales Associate

Office Depot OfficeMax
02.2018 - 08.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives such as promoting our loyalty program.

Sales Associate

Circle K
08.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Engaged with customers to effectively build rapport and lasting loyalty.
  • Maintained clean and sanitary sales floor, counter, and restrooms.
  • Consistently multitasked ringing up customers, stocking shelves, making items for the hot burner, and upholding strict sanitary expectations.

Shift Supervisor

CVS Health
06.2015 - 07.2016
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Streamlined inventory management, keeping tight checks on out of date items and optimizing stock levels for daily operations.
  • Maintained a high level of trust that enabled me to close the pharmacy at night, count the drawers, check the safe contents for accuracy, and lock up the store for the night.
  • Managed maintenance tasks such as taking out the trash, cleaning restrooms, and ensuring the back room was clean for the trucks.
  • Maintained a wide array of duties, responsibilities, and skills that enabled me to jump in wherever I was needed from cashier to maintenance to stocking and closing in order to ensure high levels of production and customer satisfaction.

Hostess

Ruby Tuesdays
02.2015 - 05.2015
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and setting up a board plan.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including the expo station.

Shift Sandwich Artist/Cashier

Subway
01.2014 - 02.2015
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Addressed customer needs and made product recommendations to increase sales.

Education

No Degree - Early Childhood Special Education

Grand Canyon University
Phoenix, AZ

High School - Performing Arts

Pelion High School
Pelion, SC
05.2014

Skills

  • Staff management
  • Strategic planning
  • Operations management
  • Staff training and development
  • Customer service
  • Team leadership
  • Strong work ethic
  • Reliability and punctuality

Interests

Music - Singing, Guitar, Piano
Reading books of various genres
Working with kids and animals
Exploring nature and all the world has to offer

Timeline

Associate Manager Retail

Savers Thrift Store
10.2023 - 05.2025

Book and Media Clerk

Savers Thrift Store
06.2023 - 10.2023

Instacart Shopper

Instacart
08.2022 - Current

Doordash Driver

DoorDash
02.2022 - 04.2023

Kids Club Associate

Müv Fitness
08.2018 - 02.2019

Sales Associate

Office Depot OfficeMax
02.2018 - 08.2018

Sales Associate

Circle K
08.2016 - 12.2016

Shift Supervisor

CVS Health
06.2015 - 07.2016

Hostess

Ruby Tuesdays
02.2015 - 05.2015

Shift Sandwich Artist/Cashier

Subway
01.2014 - 02.2015

No Degree - Early Childhood Special Education

Grand Canyon University

High School - Performing Arts

Pelion High School

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