Kayleigh Martin
Dallas
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
CVS
01.2024 - 02.2025
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
UnitedHealthcare
11.2022 - 01.2024
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Cotiviti
05.2021 - 11.2022
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business -
John horn high school
Mesquite, TX06.2021
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft word
- Leadership
- Microsoft excel
- Documentation review
Timeline
Customer Service Associate
CVS
01.2024 - 02.2025
Customer Service Representative
UnitedHealthcare
11.2022 - 01.2024
Customer Service Representative
Cotiviti
05.2021 - 11.2022
Business -
John horn high school
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