Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayleigh McCarron

Lancaster,PA

Summary

Motivated and adaptable human services professional with experience supporting individuals in recovery and behavioral health settings. Proven ability to manage complex caseloads, document accurately in EMR systems, coordinate multidisciplinary services, and lead teams with empathy and accountability. Strong communicator and problem-solver with a track record of improving workflows and fostering client progress toward self-sufficiency. Seeking to leverage interpersonal and organizational skills in a social services or administrative support role.

Overview

1
1
Certification

Work History

Warehouse Associate

Aerotek
02 2025 - Current
  • Verified documentation and audited orders to ensure accuracy and compliance.
  • Supported team productivity by cross-training and stepping into priority tasks as needed.

Line Cook

Applebees Bar and Grill
07 2024 - 02 2025
  • Prepared and organized daily tasks to maintain efficient kitchen operations and meet service deadlines.
  • Adapted to fast-paced, changing priorities while supporting multiple roles as needed.

Client Service Coordinator

Blueprints For Addiction Recovery
08 2022 - 02 2024
  • Managed a caseload of up to 35 clients, prioritizing weekly meetings and individualized goals across multiple life domains.
  • Used motivational interviewing techniques to engage clients, assess needs, and promote progress toward recovery and self-sufficiency.
  • Documented service plans and case notes accurately in real time using spreadsheets and electronic medical records (EMR).
  • Coordinated services by arranging medical, mental health, insurance, and housing appointments, and advocating with providers.
  • Contributed to leadership initiatives by streamlining workflows and collaborating on process improvements.
  • Trained and mentored new staff, providing guidance and support to build competence and confidence.

Behavioral Health Technician

Retreat Behavioral Health
12 2021 - 08 2022
  • Monitored client safety and compliance through one-on-one supervision, regular rounds, and scheduled check-ins, documenting observations in real time.
  • Responded calmly and effectively to emergencies, conflicts, and crisis situations, providing support and de-escalation as needed.
  • Facilitated client transportation within the facility and assisted with daily living needs, fostering a respectful and supportive environment.
  • Maintained clean and organized client living areas by managing linens and ensuring readiness of rooms for new or returning clients.
  • Coordinated with multidisciplinary staff via radio communications to support smooth operations across a large, multi-floor residential facility.

House Manager

TNH Sober Living LLC
11 2021 - 09 2022
  • Facilitated onboarding of new residents, guiding them through rules, goals, and documentation while ensuring a welcoming and accountable environment.
  • Led weekly house meetings, documenting attendance, recovery progress (AA/NA steps), and individual goals for up to 11 residents.
  • Managed two house’s Medication-Assisted Treatment (MAT) programs, securely storing Suboxone and methadone, maintaining accurate logs, and dispensing medication per protocol.
  • Enforced program rules fairly and consistently, including administering drug tests and addressing violations up to and including discharge.
  • Supported transition from paper records to digital systems by helping design custom forms, onboarding residents to the software, and troubleshooting issues.
  • Collected and recorded resident rent payments accurately and represented the house at monthly manager meetings.

Education

Associate of Applied Science - General Studies

Harrisburg Area Community College
05.2023

Skills

  • Case Management & Service Coordination
  • Motivational Interviewing & Client Engagement
  • EMR & Digital Documentation (Microsoft Office, spreadsheets)
  • Crisis Intervention & Conflict Resolution
  • Multitasking & Time Management in Fast-Paced Environments
  • Process Improvement & Workflow Streamlining
  • Leadership, Training & Staff Mentorship
  • Program Compliance & Policy Enforcement
  • Medication-Assisted Treatment (MAT) Administration
  • Clear Communication & Professional Collaboration

Certification

  • Certified Peer Support Specialist

Timeline

Warehouse Associate

Aerotek
02 2025 - Current

Line Cook

Applebees Bar and Grill
07 2024 - 02 2025

Client Service Coordinator

Blueprints For Addiction Recovery
08 2022 - 02 2024

Behavioral Health Technician

Retreat Behavioral Health
12 2021 - 08 2022

House Manager

TNH Sober Living LLC
11 2021 - 09 2022

Associate of Applied Science - General Studies

Harrisburg Area Community College

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